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Field Service Manager

2 weeks ago

Hobart, Tasmania, Australia Aidacare Full time $80,000 - $120,000 per year

About the role

This role ensures efficient delivery of technical services,
optimal resource scheduling, customer satisfaction and administrative accuracy.
The Field Service Manager plays a key leadership role in driving service
excellence, safety compliance and continuous improvement across service
operations. The Field Service Manager is responsible for overseeing the daily
operations of the service team, including field service technicians and service
administrators.

Role Title: Field Service Manager

Location: Hobart TAS branch

Hours: Monday – Friday, Full Time Permanent

Reporting: General
Manager - Service

Essential Skills & Qualifications

  • Ability to coach, mentor, and foster
    a high-performance, safety-focused team culture
  • Strong skills in managing technician
    workloads, scheduling jobs efficiently, and ensuring service KPIs
  • Proven
    ability to manage key client relationships and handle stakeholder
    communications with professionalism and responsiveness
  • Understanding
    of technical service delivery processes, including breakdown repairs,
    preventative maintenance, and service call resolution
  • Competence
    in supervising service administration, ensuring accurate documentation, job
    bookings, invoicing, and compliance with regulatory and internal standards
  • Ability
    to identify performance gaps, analyse operational data, and implement
    improvements across service workflows

Duties & Responsibilities

  • Provide
    leadership and day-to-day management of the service technicians and
    administration team, ensuring efficient coordination of all breakdown repair
    activities across the Tasmanian service region, with a focus on delivering
    high-quality customer service and timely resolution of issues
  • Manage
    technician workload allocation, monitor individual and team performance, and
    support ongoing skills development to maintain a high-performing service team
  • Deliver
    training, coaching and performance management initiatives to drive accuracy,
    productivity, and timely service delivery across both field and administrative
    functions
  • Identify
    and implement continuous improvement opportunities across service operations
  • Monitor
    key metrics (response times, first-time fix rates, SLA compliance) to ensure
    service standards and ensure all field activities comply with WHS/OHS
    regulations, company policies and industry standards

Benefits

  • Employee discounts on Aidacare
    health equipment products and services
  • Quarterly incentive scheme
  • Employee Assistance Program to
    support mental wellness
  • Benefits package includes discounts
    for retail, insurance, gym and more
  • Comprehensive training program to
    equip you with the necessary skills and knowledge
  • Fuel card for travel, car allowance and work mobile provided

How to apply

Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers

About the company

Aidacare is one of the leading players in the Healthcare
Equipment Industry, we pride ourselves on our commitment to excellence,
innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90
locations across all states and territories in Australia.