Client Service

7 days ago

Hobart, Tasmania, Australia Command51 Full time $60,000 - $90,000 per year

Command51 is looking for a Client Service & Solutions Manager based in Hobart.

About us:

Command51 is a cleaning and grounds maintenance service provider. We are dedicated to providing the right solution for our client's cleaning and grounds needs. We are committed to delivering the highest standard of work each and every time.

About the role:

This is a newly create role, combining client relationship management, service delivery and business development. This is a field based role that requires travel to client sites.

· Salary: up to $90,000 per annum (DOE) + Super + Commission + Company Car and phone

· Working hours: 38 hours per week, Monday to Friday.

Requirement to attend to work-related contact outside usual hours from time to time and you may also be required to work every 2nd Saturday morning.

A typical day involves:

Client Service (60%)

  • Liaising with Command51 clients, addressing inquiries, concerns and requests promptly and professionally
  • Managing service delivery for a prescribed number of sites within set SLAs
  • Conducting weekly site inspections and log results on our bespoke app
  • Ensure WHS compliance procedures are followed
  • Identifying opportunities for extra work outside of scope and upsell services to clients

Business Development (40%)

  • Identify and secure new business opportunities within different sectors
  • Establish and manage key client relationships
  • Maintain up-to-date sales activity records in our bespoke software
  • Build a strong pipeline and provide regular performance reports to Directors and the Head of Client Solutions
  • Prepare costings, quotes, EOIs, proposals, RFT documents and all new site documentationaccurately

About you:

  • 3+ years' experience in service delivery, business development, sales, or account management, ideally in a service or facilities management industry.
  • Proven experience in client relationship management
  • Experience in supervision or management, including managing teams in multiple locations
  • Willingness to travel and spending time on the road travelling from site to site.
  • Strong communication skills, with the ability to effectively engage with stakeholders at all levels
  • Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail
  • Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations
  • Confident in using various IT platforms
  • Flexibility to adapt to changing client needs and operational requirements

The successful candidate must have full and unrestricted Australian work rights and driving licence.

  • Client Services Administrator

    2 weeks ago

    Hobart, Tasmania, Australia Findex Full time $45,000 - $60,000 per year

    Job Description Our friendly and collaborative SMSF Team is looking for a Client Services Administrator for a 12-month maternity leave contract to be based in our Hobart or Mildura office . You will be helping the team with a variety of administrative tasks to ensure they remain on track with providing the best possible service to our valued...

  • Client Services Manager

    7 days ago

    Hobart, Tasmania, Australia Regis Full time $60,000 - $90,000 per year

    Permanent Part-time role4 days per week - Tuesday - FridayImmediate start availableAbout the companyRegis Aged Care is one of Australia's largest providers of aged care services, with in-Home Care provided in Melbourne, Mildura, Launceston, Hobart, Darwin and Cairns.Our purpose is to provide personalised and respectful care that embraces the experience of...

  • Client Engagement Specialist

    2 days ago

    Hobart, Tasmania, Australia Weploy Full time $79,000 - $120,000 per year

    Client Engagement SpecialistAre you passionate about making a real difference in people's lives, while bringing energy and drive to connect with your community? This could be the role for you.We're partnering with a leading not-for-profit home care provider that delivers essential services to older Australians in regional areas. With the aged care sector...

  • Hybrid - New Business Development / Client Manager

    4 days ago

    Hobart, Tasmania, Australia Searson Buck Group Full time $90,000 - $120,000 per year

    Manage Relationships. Drive Growth. Deliver Excellence. Are you an experienced logistics professional with a passion for new business development, client success and strategic account management? Join a national leader where your ability to nurture relationships and grow revenue will make a real impact.About the RoleIn this hybrid role as aBusiness...

  • Criminal Lawyer

    2 days ago

    Hobart, Tasmania, Australia Tasmanian Aboriginal Legal Service Full time $90,000 - $120,000 per year

    The Tasmanian Aboriginal Legal Service (TALS) has an opportunity for a lawyer to join our team and support clients with a range of criminal matters in our Hobart office.TALS specialises in providing advice and support in the areas of criminal, civil, and family law to Aboriginal and Torres Strait Islander people living in Tasmania, and does so in a...

  • Project Coordinator – Client Management System Implementation

    2 days ago

    Hobart, Tasmania, Australia Migrant Resource Centre Tasmania Full time $60,000 - $80,000 per year

    Job Type: Part-time (0.8 FTE), fixed-term for 34 weeksLocation: Hobart or LauncestonAward and Level: SCHADS Level 5MRC Tas is seeking a Project Coordinator to support the transition to a new client management system across key service areas.About Migrant Resource Centre TasmaniaMigrant Resource Centre Tasmania (MRC Tas) is a not-for-profit organisation that...

  • Business Service Manager

    7 days ago

    Hobart, Tasmania, Australia Hays Full time $90,000 - $120,000 per year

    Excellent Tasmanian FirmCompetitive Salary PackagesCentral Hobart LocationYour new companyThis leading Tasmanian firm has a strong focus on giving excellent customer service and being an excellent place to work. They are a well-established brand who are seeking to expand their team with an experienced Business Services Manager due to a growing client...

  • Service Delivery Officer

    4 days ago

    Hobart, Tasmania, Australia The Project Lab Full time $60,000 - $90,000 per year

    Let's shape the future of Tasmanian businesses together.We're a Tasmanian consultancy that helps local organisations solve problems, improve how they work and grow. We understand the challenges they face and offer practical solutions that make a real difference.As the Service Delivery Officer in our Advisory and Consulting Team, you'll coordinate the...

  • Service Delivery Coordinator

    4 days ago

    Hobart, Tasmania, Australia Community Based Support Ltd Full time $60,000 - $90,000 per year

    Community Based Support (CBS) is a not-for-profit Tasmanian organisation delivering aged care and disability services to enable people to live safely in their homes and enjoy access to the community as they wish. Our work ensures quality of life is enhanced by providing a range of support services that are tailored to meet individual needs and goals to...

  • Customer Service Officer

    4 days ago

    Hobart, Tasmania, Australia Hearing Australia Full time $60,000 - $80,000 per year

    Job description: ● Help provide the latest best practice services for anyone who needs it● Gain skills with Australia's largest provider of government-funded hearing care● Fixed-term (12 months), part-time position (24 hours/week)● Monday-Thursday (10am-2:40pm) & Friday (8:30am-5:10pm)● Working at Bellerive, Sorell & Glenorchy locations (this is...