administration / office support / receptionist – full-time

3 days ago

Municipality of Woollahra, Australia Dr Jeremy Hunt Full time $60,000 - $80,000 per year

ADMINISTRATION / OFFICE SUPPORT / RECEPTIONIST – FULL-TIME

Cosmetic & Plastic Surgery Practice – Woollahra

Are you passionate about premium customer service and excited by the growing cosmetic and aesthetic medical industry?

Our Plastic Surgery business is expanding, and we are seeking a friendly, mature and motivated Administration / Office Support / Receptionist to join our professional and supportive team in our brand new Woollahra premises.

This is a key front-line role where your customer service skills, attention to detail, and professionalism will help shape the first impression for our patients.


WHAT YOU'LL ENJOY:
  • A delightful, welcoming team who have worked together for years
  • Beautiful new premises in Woollahra, close to shops and cafes
  • Working 5 days per week (late start Thursday, finish at 6:30pm)
  • Full training provided
  • A stable and rewarding working environment

YOU MUST HAVE:
  • 2+ years of front desk reception and/or strong customer service experience
  • Proven ability to handle surgical enquiries with a sales-focused approach
  • Strong written and verbal communication skills
  • Excellent phone manner and ability to manage a busy front desk
  • Confidence in Microsoft Office (Word, Excel, Outlook)
  • Prior experience with medical booking software (Genie preferred but not essential)
  • A high level of attention to detail and the ability to multitask under pressure
  • A warm, professional, and proactive attitude
  • Interest in cosmetic surgery, facial rejuvenation, and aesthetic medicine

YOUR ROLE WILL INCLUDE:
  • Greeting and welcoming patients in a warm and professional manner
  • Managing surgical and non-surgical enquiries (phone, email, in-person)
  • Converting enquiries into booked consultations through knowledgeable, sales-aware communication
  • Scheduling appointments and managing the surgeons' diaries
  • Processing payments and Medicare claims
  • Providing accurate information about services, fees, and procedures
  • General admin duties including managing correspondence and patient records
  • Maintaining presentation of reception and common areas
  • Supporting the clinical team and ensuring a smooth patient journey from first contact to post-op follow-up

ABOUT YOU:

You are someone who thrives in a professional, patient-facing environment, and you understand the importance of discretion, empathy, and clear communication—especially when dealing with surgical enquiries. You're calm under pressure, a natural problem-solver, and take pride in delivering a 5-star experience every time.


If you're ready to take the next step in your career in the cosmetic and aesthetic medical field, we'd love to hear from you.

Apply now with your resume and cover letter.

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