Broker Experience Capability

5 days ago

Sydney, New South Wales, Australia Vero (Suncorp Group) Full time $120,000 - $180,000 per year
  • Lead strategic programs using Agile and Lean methodologies
  • Monitor agreement performance and broker satisfaction to inform future enhancements
  • Sydney CBD location, hybrid working with flexible leave options
  • Permanent role

About the role:

The Broker Experience Capability & Delivery Manager operates within the broader Distribution function, with a strong focus on the Broker Experience and Broker Partnerships teams. This role is responsible for designing and executing strategies that elevate individual and team capability across national and state-based groups. It fosters consistent application of distribution disciplines and skillsets to drive performance, broker engagement, and commercial outcomes.

Strategically the role drives cultural and operational transformation across distribution, championing agile ways of working and broker-centric innovation. It leads the delivery of strategic and market management initiatives that enhance broker experience and uplift distribution capability across the Commercial and Personal Injury portfolios.

The role plays a critical part in executing go-to-market (GTM) strategies particularly in digital channels, emerging initiatives such as VSL, and managing Product Leadership Groups (PLGs). It ensures robust project governance, alignment with enterprise priorities, and continuous improvement across distribution programs. This role supports the development and execution of broker planning frameworks, including segmentation and value proposition alignment and sales play integration. It ensures consistent planning practices across key broker groups and enables teams to embed strategic priorities into account-level engagement.

Success in this role is measured by uplift in broker capability metrics, adoption of GTM initiatives, and improved broker advocacy scores.

What you'll do:

  • Lead strategic programs using the Enterprise Portfolio Governance (EPG) framework, Agile, and Lean methodologies
  • Define scope, deliverables, and outcomes for key initiatives; ensure alignment with business strategy
  • Oversee program planning, resource allocation, risk mitigation, and budget control
  • Lead GTM planning and execution for new products and services, with a focus on VSL
  • Shape and implement digital GTM strategies to enhance broker experience and drive adoption

What you'll bring:

  • Minimum 5 years of project management experience across a diverse range of business functions and processes
  • Experience in various project management disciplines such as PMBOK, Agile
  • Experience of building successful internal and external relationships at all levels
  • Ability to motivate team members (in and outside of Broker Experience)
  • Commercial Insurance Experience

What you'll enjoy:

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.

  • Hybrid working, flexible leave, 20 weeks paid parental leave
  • Paid study support, career breaks, and referral bonuses
  • Wellbeing coaching, Employee Council, and EAP access
  • Discounts at 400+ retailers, insurance savings, and gym memberships
  • Paid volunteer leave, donation matching, and emergency response leave
  • Performance-based bonuses and Suncorp shares
  • Inclusive policies and employee resource groups

Explore our full benefits:

At Suncorp, we're committed to creating a diverse, accessible, and inclusive culture. If you need more information, support or adjustments during the recruitment process or in the workplace, please contact for a confidential conversation.

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