Fire Service Coordinator

ABOUT SELECT

Select has been providing reliable, and efficient building maintenance solutions to clients for 20 + years, and currently operations in Sydney and Melbourne.

Select offers a full range of building maintenance services designed to keep client facilities in optimal condition. Select has a team of 50 + skilled professionals, including Builders, Carpenters, Painters, Air Conditioning and Refrigeration Technicians and Fire Technicians.

Select fire services, include installation, inspection, and maintenance of fire protection systems. Our team ensures that your building meets all fire safety regulations, providing peace of mind and protecting both people and property. For more info visit

Position Overview

We are seeking a skilled, accomplished, and enthusiastic Fire Service Coordinator who would like to put their stamp on how delivering outstanding customer service to our corporate clients and to our team. You will be responsible for the day-to-day administrative duties, providing assistance in the planning, scheduling and coordination of technicians and sub-contractors to meet our business and clients' KPIs. Additionally, you will be involved in purchasing of parts and materials, invoicing and other tasks as required. The Fire Services Coordinator will be responsible for managing and coordinating the dispatch of field technicians/testers to service and repair fire protection systems. This role ensures that all service and repair jobs are carried out efficiently, on schedule, and in compliance with industry standards. The Fire Coordinator will also monitor AFSS (Annual Fire Safety Statements) due dates, liaise with the Fire Services Manager to track resources, raise work orders (WO) and purchase orders (PO) for parts and services, and handle invoicing for maintenance and quoted jobs.

Duties & Responsibilities

Manage Field Technicians/Field Service Dispatch:

· Coordinate the scheduling and dispatching of field technicians and testers for

service and repair jobs.

· Ensure technicians are properly equipped and have the necessary resources to

complete jobs.

AFSS Monitoring & Compliance:

· Monitor due dates for Annual Fire Safety Statements (AFSS) and ensure all

submissions are completed on time.

· Keep track of the status of AFSS compliance across different service sites and make sure they align with regulatory requirements.

Liaison with Operations teams

· Work closely with the Fire Services Manager to track and allocate resources for scheduled service and repair jobs. · Ensure that jobs are completed in line with industry standards and within agreed timelines.

Work Order & Purchase Order Management:

· Raise work orders (WO) for service tasks, and purchase orders (PO) for parts and services required.

· Ensure that all required parts are sourced and available for technicians to complete jobs on time.

Invoicing and Billing:

· Prepare and process invoices for maintenance work and quoted jobs.

· Ensure invoicing is completed accurately and in a timely manner, reflecting the scope of work completed.

New Staff Onboarding:

· Assist with the onboarding process for new hires, ensuring they receive necessary training and resources.

· Coordinate orientation sessions and ensure new staff understand their roles, safety protocols, and company policies.

· Help introduce new staff to the team and provide ongoing support as they integrate into their roles.

Uniform & PPE Management:

· Order and maintain appropriate uniforms for field technicians and staff.

· Ensure all staff have the necessary PPE (Personal Protective Equipment) and tools required for safety and compliance on job sites.

· Monitor inventory levels and reorder uniforms, PPE, and tools as needed.

Compliance & Rapid Response:

· Ensure all service and repair jobs are compliant with industry standards and regulations.

· Utilize the company's Rapid Response system to track service and repair requests, ensuring prompt action and resolution.

· Monitor the status of tasks and prioritize urgent or high-priority jobs.

Resource & Inventory Management:

· Maintain an inventory of tools, equipment, and PPE for technicians.

· Raise purchase orders (PO) for parts, tools, PPE, and other resources as needed.

· Track and organize job materials to ensure timely availability.

General Administrative Support:

· Perform a variety of administrative tasks to support daily office operations, including filing, data entry, and document preparation.

· Handle incoming phone calls, emails, and other communications, responding or directing them appropriately. · Organize and maintain office files and records, both physical and electronic

Qualifications & Experience

• Previous experience within the fire protection industry (essential).
• Experience in a Fire Service Coordinator role an advantage.
• Proven scheduling experience in service/ trade industries preferred.
• Knowledge of fire protection systems and related industry standards (preferably).
• Understanding of annual fire safety statement compliance requirements.
• Ability to handle administrative tasks such as invoicing, raising work and purchase
• orders, and ensuring compliance with industry regulations.
• Office-based role with frequent communication with field technicians and the Fire Services Manager.
• Occasional site visits to oversee and ensure compliance with service standards
• Exceptional verbal/written communication skills
• Ability to manage and prioritise tasks to meet deadlines.
• Proven experience building and maintaining strong relationships with internal/external customers.
• Proven high level organisational and communication skills.
• Proven ability to work and problem solve as part of a team as well as autonomously.
• Strong attention to detail
• Proficient in Microsoft Office, MS Excel & Service management systems. (Uptick)

Valid Work Rights & Police Clearance

To be considered for this role you must have valid work rights in Australia, sponsorship is not available.

You must be an Australian Citizen, Australia Permanant Resident or have a valid working visa.

You must be able to obtain police clearance and working with children check.