Customer Support Officer

23 hours ago

Warners Bay New South Wales Australia Happy Health Australia Full time $45,000 - $60,000 per year

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Officer. The successful candidate will be responsible for providing exceptional customer service and support to our clients across all industries. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate and helpful information to customers regarding products, services, and policies
  • Troubleshoot and resolve customer issues and complaints effectively
  • Collaborate with other departments to ensure customer satisfaction and resolution of issues
  • Maintain accurate records of customer interactions and transactions
  • Identify opportunities to improve customer service processes and procedures

Qualifications:

  • High school diploma or equivalent required
  • 1-2 years of experience in customer service or related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and critical thinking abilities
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and customer service software

For the right candidate, a traineeship may be offered. Get in contact with us today

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