DEP Customer Support Officer

• Rare Customer Support Officer opportunity to work across the full range of Environment & Planning Services
• Join a close-knit and supportive team at a progressive lower north shore council
• Full-time permanent opportunity with a Rostered Day Off every 3 weeks
• Total package from $70,301 to $90,834 pa including superannuation, 35 hours per week

Why Apply?

Join us in creating a vibrant, progressive and sustainable community.

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.

We are a smaller Council, offering diverse and rewarding work. As a Customer Support Officer, you will be part of a small but ambitious Council, supporting our greatest asset- our staff.

This role will provide you with the opportunity to utilise your administration and customer service skills to support the diverse sections of the Environment and Planning Department, ensuring excellent service to both internal and external customers.

Mosman Council have a close-knit culture, with networking encouraged to support all teams.

Why You'll Like Working Here

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

As a close knit team you will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We are proud to be recognised as a leading employer, having recently won the Xref 2025 Best Workplace Award and the Xref 2025 Change Champion Award, which celebrate excellence in people management and positive workplace transformation.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council has to offer. View the full list here.

What You'll Be Working On

This is an ideal opportunity for someone who enjoys a varied customer and administrative support role. You will provide high level customer service, process online development application documents, prepare and distribute Local Planning Panel business papers, and support multiple sections across the Environment and Planning Department.

What You'll Bring to the Role

To be successful in this role, you will bring:

• Proven administrative skills with at least 3 years' experience in a similar role
• Strong oral and written communication skills with the ability to deliver excellent customer service
• Computer proficiency with Microsoft 365 applications and the ability to manage competing priorities in a busy environment

Previous experience in local government and appointment as a Justice of the Peace (or willingness to become one) will be highly regarded.

How to Apply

• Apply now by completing the online application form below. You can save your application and come back to it later.
• Please answer all required questions and demonstrate how you meet the selection criteria.
• Upload your Resume/CV and any relevant documentation (Word, PDF or JPEG format only).
• For further information about the role, please contact Devika Pont on during business hours for a confidential discussion or see the attached Position Description.

Applications close: pm, Friday 3 October 2025

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Mosman Council is committed to creating safer communities for children and young people.