IELTS Professional Support Network Online Speaking Administrator

About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

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*Role purpose*
The IELTS PSN Online Speaking Administrator provides administrative support for the delivery of IELTS Online Speaking tests and the management of IELTS Speaking examiners. The administration includes providing administrative support to the IDP Central Global Hub, undertaking quality and compliance checks for VCS global centres, and Online Speaking Examiner standards management.

The role has responsibility for a range of administrative aspects of IOL and VCS Speaking Examiner Standards management including, preparation of online training events and secure access to materials for Speaking Examiners, scheduling of examiners to meet test taker demand, Enquiry on Results tests (EORs) and all Jagged tests via the Speaking Examiner System ensuring compliance and quality assurance across the VCS global network.

*Deliverables*

• Maintain a full Online Speaking Examiner database (IOL and VCS)
• Support the training and certification events including updating of PSN Database, reporting and action in relation to certification dates for Speaking Examiners
• Maintain records for Speaking Examiners to ensure compliance with all policies and procedures
• Support the Senior Administrator with scheduling of online Speaking Examiners (IOL and VCS) and EoR/jagged examiners
• Update and maintain Examiner Training materials
• Maintain updated SOP for this role
• Manage the relevant mailbox, responding to queries and escalating where required
• Coordinate and track the monitoring of Speaking examiners
• Coordinate and track access to all Examiner secure materials
• Support the Examiner Standards Managers
• Identify opportunities for process improvement and provide suitable back up administrative support during periods of leave.

People

• Contribute to building a positive work environment within the team based on a shared commitment to IDP's values and quality
• Build and maintain strong and effective relationships with the VCS global network of test centers.

Global Participation

• Engage and collaborate with all Speaking Examiners in Canada/Australia/New Zealand etc.
• Engage and collaborate with VCS IELTS IDP Test Centre Administrators

Required Experience
Essential Requirements

• Minimum Diploma level qualifications with relevant experience in an administrative role
• Demonstrated organisational skills and ability to maintain focus under pressure.
• Sound time management skills
• Ability to recognise problems/ issues as they arise and forward them to the line manager and/or relevant department when appropriate.
• Ability to make decisions and act with integrity.
• High level proficiency in MS Office suite, including word processing, excel spreadsheets, databases, electronic mail, and the use of the internet as research tool.
• Demonstrated ability to work independently, follow established procedures with limited supervision and contribute positively to an effective team.
• Demonstrated ability to gain a conceptual understanding of PSN related policies, procedures or systems, and to interpret and apply policies in everyday tasks.
• Strong written and communication skills

Desirable Skills And Qualifications

• Experience in operating within a global framework
• Appreciation of the impact of cultural and geographical diversity when managing centre data and team members in geographically dispersed locations
• Experience with Power BI, Power Query, and Visual Basic Applications
• Bachelor's degree (or higher)