Operations Manager

12 hours ago

Cairns, Queensland, Australia Cummins Full time $72,000 - $120,000 per year
Description

The role provides a great opportunity to continue to grow the business and lead the service and parts teams.  This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers

You will make an impact in the following ways:

  • Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
  • Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
  • Responsible for all functions and financial metrics for the branch.
  • Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
  • Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
  • Manages compliance with health, safety, and environmental standards and compliance.
  • Manages and facilities maintenance; manages leases; recommends changes to facilities as appropriate.
  • Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
Responsibilities

To be successful in this role you will need the following:

  • Proven experience as a leader, with a strong focus on HSE, RWE and talent management from a similar industry, with a good understanding of the transport industry is highly desirable.
  • College degree or  relevant experience in a similar capacity is preferred
  • Significant relevant experience required, including managerial and budgetary experience.
  • Have highly developed communication and influencing skills. 
  • Be able to build strong, value creating customer relationships. 
  • Have the ability to balance the needs of employees, customers, shareholders and communities. 
Qualifications

Critical Competencies:

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.

Develops talent - Developing people to meet both their career goals and the organization's goals.

Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Influence the Health, Safety and Environmental Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.

Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

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