Delivery Service

About the Role

As a Delivery Service & Transformation Analyst, you'll play a pivotal role in shaping the future of lending platforms across TMBL. This dynamic position will see you partnering with cross-functional teams to analyse, design and optimise end-to-end lending processes—from initial enquiry through to loan activation. You'll gather and translate requirements, lead gap analysis, design scalable solutions, develop prototypes, and champion continuous improvement initiatives.

If you thrive on problem-solving and innovation, this role offers an exciting opportunity to influence transformation across all lending platforms.

This is a 12 Month Fixed-Term Opportunity.

Key responsibilities:

• Requirement Gathering:
• Engage with stakeholders to gather and prioritise business and functional requirements for platform enhancements
• Gap Analysis:
• Assess current state vs desired future capabilities and outcomes
• Document findings and analysis to actionable insights
• Collaborate with cross-functional teams to streamline processes and drive operational efficiency
• Support user acceptance training (UAT) and user training to ensure successful implementation
• Liaise between business units, IT and external vendors to align with deliverables

About You

You're detail-oriented, curious, and analytical, with a natural flair for improving systems and a passion for enhancing customer and operational experiences. You're not only a confident communicator who can translate business needs into technical language—but also a collaborative partner who thrives working across teams and driving projects forward. You balance technical capability with a strong customer-centric mindset and can juggle priorities with grace under pressure.

Skills and Qualifications:

• Solid experience in lending or financial services
• Proven expertise in business analysis, including:
• Requirements gathering
• Gap analysis
• Process mapping
• Solution design
• Prototyping & proof of concept development
• Familiarity with key lending platforms (Apply Online, LoanApp, Loanworks, Interflow)
• Strong stakeholder engagement with ability to conduct interviews, facilitate workshops and present findings to various audiences
• Advanced problem-solving and data-driven decision-making
• Proficiency with Atlassian suite (JIRA, Confluence, MIRO) and Microsoft Office Suite (including Visio)
• Agile/Scrum methodology knowledge
• Excellent verbal and written communication skills
• Comfortable navigating fast-changing business and technology environments
• Self-starter with ability to multi-task effectively
• Strong interpersonal skills with a customer-centric mindset

About us:

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recogniszed socially responsible bank with profit-for-purpose as the our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.

We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

How to apply:

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.