L3 Application Support Engineer

Work options: Flexible

About Quartex

Quartex is a global software provider helping large and growing companies in asset-intensive industries Run Every Site Right.

Our solutions delivers the indispensable tools organisations need to move and house their workforce, protect people and places from harm, and reduce their operational risk- all while safeguarding their licence to operate.

With more than two decades of experience and a customer base spanning Australia, North America, Africa, South America and beyond, Quartex is trusted by industry leaders to support remote, complex and high-risk operations.

At Quartex, you'll join a collaborative, forward-thinking environment where your ideas are valued, your growth is supported, and your impact truly matters. Here's what you can look forward to:

• Wellbeing first - confidential mental health support and access to a comprehensive Wellbeing Centre, offering resources for fitness, nutrition, mindfulness, and financial health.
• Work your way – enjoy flexible hours, hybrid working, floating holidays and location flexibility.
• Family support – with parental leave and flexibility, we support our people balance career growth with family life.
• Perks that matter – corporate benefits including gym discounts, novated leasing, and exclusive savings with popular brands.
• A values-led culture- where team contributions are recognised, and your career growth is championed.

About the role

We're looking for a Level 3 Application Support Engineer to be the go-to problem solver for our customers. You'll tackle tricky technical issues, work with smart teammates, and keep our clients' systems running smoothly. If you love cracking complex problems, helping people, and making tech work like magic — this role is for you

As our newest L3 Application Support Engineer, you'll:

• Be the hero for tough support tickets across all our applications.
• Troubleshoot, solve, and explain — keeping customers in the loop every step of the way.
• Collaborate with devs, architects, and fellow support pros to deliver quality solutions.
• Spot risks early, share improvements, and help us get better every day.
• Keep our knowledge base fresh and useful for the whole team.

What You'll Bring

We're looking for someone who is passionate about technology and thrives in a collaborative environment where customer success is at the heart of everything we do

You'll also bring:

• A couple of years' experience as a developer in an agile, team-based environment.
• Strong knowledge of web application frameworks (bonus if you know Microsoft tech).
• Solid skills with databases and modern development tools like .NET, , Java, PHP, React, SQL, and Git.
• Experience deploying cloud solutions (Azure, AWS, or similar) and integrating with third-party web services.
• Great communication skills and the ability to explain complex tech in simple terms.
• A customer-first mindset, with empathy and problem-solving at the core.
• Organised, detail-oriented, and able to juggle multiple priorities without breaking a sweat.
• A team player who's always keen to learn, grow, and share knowledge.

Why You'll Love Working Here

At Quartex, we know even minor issues can lead to major problems in the industries we serve. That's why we're driven to help our customers get better insights, take smarter actions, and see stronger results

You'll join a team that:

• Focuses on our customer, tailoring solutions for real impact
• Builds to be useful & useable, with practical, reliable software
• Collaborates to innovate, working alongside customers to refine and enhance our products
• Stays grounded, with a deep understanding of the sectors we serve

Nest Steps

Ready to help our clients Run Every Site Right and grow your career while doing it? Click Apply to send us your CV.

As a Circle Back Initiative employer, we commit to responding to every applicant, because your time and application matter.