Service Coordinator

2 days ago

Warwick Farm, New South Wales, Australia Daikin Australia Pty Limited Full time $60,000 - $80,000 per year

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning.  The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

An opportunity is now available for a talented and motivated Service Coordinator to join the Service team based in Warwick Farm, NSW on a permanent full-time basis. This role will become a vital key member in our Service Department with a key focus to manage and allocate service request in accordance with our procedures and contracted service agreements.

Reporting to the NSW Service Manager, the responsibilities will include but are not limited to:

  • Provide professional and timely customer service when dealing with queries and service requests.
  • Manage service requests to meet productivity, efficiency, and other Service targets.
  • Coordinate and allocate service requests/tasks to ensure the most effective utilisation of Service staff.
  • Track and maintain service request status and other details, such as customer records, in SAP.
  • Conduct administrative tasks such as service contracts, work orders, purchase orders, invoice processing, payment handling, etc.
  • Assist with stocktake, internal audits and ARCtick compliance.

About you

  • Previous experience with administrative & customer service.
  • Confident in using or willing to learn SAP and Service Max.
  • Ability to handle complex situations in a timely and calm manner.
  • Self-drive, initiative and willingness to learn.
  • Excellent verbal and written communication skills.

Why join us?

  • Collaborative work environment fostering a positive team culture.
  • Competitive Salary + Superannuation + Performance bonus
  • Provided with on-the-job training for continuous career growth opportunities
  • Discounted Bupa Health Fund
  • Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
  • Be part of a global number 1 company in HVAC
  • Be part of a dynamic team that values innovation, collaboration and personal growth.
  • Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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