Operational Support Officer

2 weeks ago

Melbourne, Victoria, Australia Specsavers Full time $80,000 - $120,000 per year

What we can do for you

At Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.

In 2024, we were proudly recognised as one of Australia's Best Places to Work for the second consecutive year and ranked 16th on Fortune's list of the World's 25 Best Workplaces.

Here's a taste of just some of our perks:

  • Quarterly bonus scheme
  • Two free pairs of glasses each year
  • On-site free parking
  • Birthday, Volunteer, Professional Development and Paid Parental Leave
  • Health & Wellbeing programs
  • Fully funded social club – provides a wide range of activities throughout the year

So, if you like the sound of working for a company that's dedicated to improving the lives of both their people and customers -
we think you'd look good at Specsavers.

The Role & Team

Ready to make an impact? Our Audiology department is looking for an enthusiastic, customer-focused individual to join the team on a 14 month fixed term contract. This is your chance to be the go-to person for all things audiology-related. You'll manage our general audiology inbox, acting as the first point of contact for queries and escalations, while supporting our Audiology Partners and Support Office team with various audiology-related questions and tasks.

You'll be at the heart of the action, coordinating audiology induction programs, setting up system access for new store openings, and ensuring reports are accurately distributed within tight deadlines.

We embrace a hybrid work approach to ensure a great work-life balance. When you're not working remotely, you'll be based at our Support Office in Port Melbourne,.

The Skills We're Looking For:


• A proven track record of delivering outstanding customer service


• Strong problem-solving skills with the ability to resolve issues efficiently and effectively


• Excellent written and verbal communication skills – you'll be the clear communicator others rely on


• A keen eye for detail to ensure everything runs smoothly


• Retail or Audiology experience is a bonus, but not essential

If you're passionate about delivering top-tier service and want to make a real difference in the Audiology world, we want to hear from you

About Us

Specsavers are rated the market leader for eye tests, the retailer of choice for contact lenses and one of the fastest growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care.

At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think it's a fun and positive place to work – why not have a look for yourself

Applicants for the role are required to have current working rights as per, relevant government legislation.

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