General Manager

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

The General Manager role has overall responsibility for running safe, secure and reliable airport operations for American Airlines. This role provides leadership, direction and support to a group of insourced and outsourced team members to ensure delivery of all key safety, people, operational & service metrics. This role engages key stakeholder groups including joint business & alliance partners, airport and regulatory authorities, ground service providers and Skyview colleagues to ensure business success.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, premium services etc
• Directs and monitors procedures to ensure safe & efficient aircraft turnaround activities
• Assigns / delegates responsibility for specified work or functional activities and disseminates policy to supervisors
• Resolves service and operational issues escalated by the supervisor & team lead work groups
• Compiles reports on operrational irregularities and develops corrective action plans
• Manage critical situations including response to escalations and emergencies
• Builds effective working relationships with internal and external stakeholder groups
• Ensures company standards of safety and quality are always maintained, fostering continuous improvement to elevate performance & service delivery outcomes to drive improved NPS
• Takes overall responsibility for meeting strategic goals in operational performance & cost control
• Responsible for the preparation, monitoring and control of the station operating budget
• Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities
• Deals with a wide range of issues that arise during daily operations and addresses negative performance with relevant teams and stakeholder groups
• Collaborates with other departments and stations to achieve efficiency
• Develop and build team engagement and team capability to improve team performance
• Supports employee hire, promotion, discharge, or transfer processes
• Performs other duties and project work as requested
• Travels regionally and to head office meetings as required

Minimum Qualifications- Education & Prior Job Experience

• Min 3 years management experience in airport operations, airline or ground service provider
• Demonstrated people leadership capability in complex operational environments
• Demonstrated ability to lead & manage cross-functional insourced & outsourced work groups
• Ability to manage multiple conflicting priorities and tasks
• Experience in managing projects including station openings and seasonal operations
• Excellent communication & negotiation abilities
• Strong people and leadership skills
• Highly motivated self-starter with ability to apply initiative & judgement and achieve deadlines
• Flexibility to work outside of regular hours to travel, manage disruptions & attend meetings
• Must hold or be able to obtain ASIC (Aviation Security Identification Card) & security clearances
• Must be available for reasonable domestic and international travel.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.