General Manager Motor Commercial

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

Reporting to the Associate Director, this General Manager leads the Motor Claims Commercial & Supply divisions. By implementing strategic initiatives, creating innovative solutions, and fostering collaboration within the team, the General Manager will ensure the business remains adaptable and responsive as the market evolves. As A&G continues to expand rapidly, a robust and efficient supply chain becomes critical. The Commercial and Supply divisions are essential for ensuring the business can handle a rising volume of claims while maintaining high customer service standards.

Key responsibilities include:

- Drive exceptional contract management performance by focusing on strategic and complex engagement with insurance repair suppliers.
- Develop and implement strategies to maximise the customer experience, operational efficiency, average repair cost, and cost controls across the business.
- Improve relationships between automated systems and processes to enhance fraud detection, compliance controls, and cost efficiency.
- Assist in defining and executing business plans while effectively communicating and managing objectives to meet supplier sourcing and financial goals.
- Establish a robust culture of performance and accountability while instilling the necessary operational disciplines and rhythms to enable scalable and sustainable service delivery in the Australian market.
- Create a highly engaged network of contracted suppliers delivering exceptional customer outcomes at a leading industry cost.
- Facilitate intricate contract negotiations to secure optimal commercial results while evaluating current agreements to ensure they provide value.
- Oversee the procurement team and projects, emphasising process improvement, problem-solving, and operational efficiencies within the department.
- Challenge established business norms to deliver exceptional performance and strengthen employee capabilities.
- Contribute to the broader company strategic direction and culture..

**Qualifications and Experience**:
You are an accomplished insurance leader with a proven track record in driving performance and enhancing workplace culture. You excel in strategic planning and team management. With strong commercial acumen and a focus on continuous improvement, you effectively address complex issues and implement frameworks that support business growth and employee satisfaction.

You will also possess the following:

- Minimum 5 years Senior leadership experience, preferably within Financial Services, including multi-site management.
- Excellent knowledge of Commercial and Supplier Relationships and Procurement activities.
- Proven ability to lead and influence teams through transformational change including interstate-based business centres.
- Excellent relationship building skills which engages stakeholders across the entire organisation.
- Experience in strategic planning, facilitation, liaison, time management, stakeholder engagement and team organisation
- Advanced numerical and commercial capability
- Advanced strategic execution and system thinking.
- Sounds knowledge of practical legal execution to structure suitable relationships.
- Advanced reporting/analysis skills
- Strong oral and written communication skills.
- Proven negotiation skills.

**Our perks**:

- **Extra leave**: Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually.
- **Additional leave**: Team members can also purchase up to two additional weeks of leave per year.
- **Workplace giving**: If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar-match your donations to registered charities.
- **Development opportunities**: We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**: You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**: We reward high performance with employee recognition, reward, and incentive schemes.
- **Onsite facilities**: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**: Join our vibrant social and community activities including annual celebrations, family fun days, and regular events across each of our sites.
- **Perks App**: Access to an employee benefits and discounts app called ‘Perks’ offering you great discounts, offers, and programs across a range of areas.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- _A note from Auto & Gene