Senior Insurance Claims Officer

Company description:

About Brisbane Catholic Education

Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.

Job description:

About our team

The Office Services team is responsible for the provision of a suite of services including venues, building security, travel management, fleet, telephony and mobile technology systems, records management, reception, receipt and despatch and BCE insurance provision.

Summary

As a Senior Insurance Claims Officer, you will play a pivotal role in managing and resolving insurance claims across Brisbane Catholic Education's network. You'll be responsible for assessing, processing, and finalising claims, ensuring compliance with policies, regulations, and industry standards.

This position is central to supporting schools and office staff, acting as the main point of contact for insurance matters, and providing expert advice and operational insights. Your work will directly contribute to the effectiveness of BCE's insurance strategies and the continuous improvement of claims processes.

• Location: BCE Office - Woolloongabba
• Work hours: Full-time | Flexible working arrangements available
• Salary: $106,702 - $118,554 plus super
• Status: Permanent (continuing)
• Ad Close Date: 27 October 2025
• Contact: 

About the opportunity

In this position you will:

• Assess, process, and resolve insurance claims in line with BCE policies and industry standards, acting as the main liaison for all stakeholders
• Provide operational insights and feedback from daily claims management to support the development and review of insurance strategies, policies, and procedures
• Offer general advice on technical, operational, and administrative legislation, policies, and procedures, and prepare business documents and reports related to insurance claims and deductible
• Contributing to problem-solving initiatives, and handling complex issues within delegated authority where precedents and procedures are not clearly defined
• Manage settlement payments within authorised limits, reconcile insurance payments with Finance, and contribute to the development of operational and administrative processes and system reporting requirements
• Research and analyse practices to support operational decision-making, develop and improve procedures, and resolve complex issues within delegated authority
• Presenting operational information and services to engage, influence and guide clients and peers

About you

To be successful in this position you will bring relevant contemporary skills and experience including:

• Providing general advice
• Creating accurate documentation with a high attention to detail
• Stakeholder engagement ensuring information flow in a timely and inclusive manner
• Providing information to a range of internal and external stakeholders in response to direct queries
• Investigating issues and concerns and providing advice and information in line with policy and procedures
• Certificate IV in General Insurance or equivalent (preferred, but not essential)
• Prior experience in insurance claims handling (preferred, but not essential)

Eligibility and Safeguarding requirements:

• Eligibility to work in Australia for the duration of the appointment
• Ability to obtain a National Criminal History check prior to commencement

Why choose BCE

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:

• Opportunities for career advancement and professional development
• Competitive remuneration and flexible work arrangements (position dependent)
• Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
• Salary packaging and salary-sacrificing options
• Active staff social club and wellness programs
• Personal support for our employees and families through the Employee Assistance Program.

Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.

Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone's responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.

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