Service Coordinator

Service Coordinator

• Permanent Full Time | Be involved in the development of a dynamic team providing counselling, support and treatment connection for people concerned about alcohol, other drugs and problem gambling.
• Turning Point Richmond | Work in an innovative and growing telephone and online service environment with a State & National focus.
• Be at the forefront of the integration of technology and health services, health workers and clients.

Eastern Health

Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is "Being a part of Eastern Health means belonging to a welcoming team of healthcare experts".

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

The Service Coordinator is responsible for the resourcing and clinical activity of the service and contributes to overall telephone helpline and online counselling service delivery, program development and innovation. A key focus of the role is ensuring high quality services are being delivered by our counsellors using evidence-based clinical frameworks that are effective, sound and meet the needs of our clients and funding bodies. The role is also focused on resourcing and rostering of the service that includes recruitment, staff induction, staff training and shift allocation to ensure key performance indicators for the service are met.

About you

To be successful in this role you will possess:

• Tertiary qualification in psychology, social work or related health discipline
• Appropriate registration with the Australian Health Practitioner Regulation Agency or membership with AASW or PACFA
• Advanced knowledge of contemporary treatment interventions in AOD counselling, risk assessment and risk management
• Demonstrated experience in managing staff, including providing supervision, management of ethical and professional matters and training to counselling staff
• High level capacity to provide leadership, communicate, problem solve within an interdisciplinary setting and to work constructively and cooperatively within a leadership team
• Computer literacy with competence demonstrated competency in CRM, HR platforms and M365 applications
• A strong commitment to high quality care
• The ability to work as part of a diverse team

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for).

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the Position Description

Contact Person: Rick Loos, APD Statewide Services

Contact Number:

Contact Email:

Job Posting End Date: 20/09/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on Option 1)

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day