Office Administrator

17 hours ago

Southport QLD, Australia CAPITAL PLUMBING Full time $55,000 - $65,000 per year

About the company

Capital Plumbing & Capital Bathrooms are leading, locally owned service businesses on the Gold Coast. We specialise in maintenance plumbing, bathroom renovations, and premium customer service — supported by a professional, close-knit office team.

We pride ourselves on strong communication, efficiency, and a genuine team culture. Our office team is the engine room of the business, and we're looking for a highly organised, detail-driven Office Administrator who fits our values and wants to be part of a company that values people and performance.

About the role

You'll be the first point of contact for incoming calls and emails, ensuring every customer receives a great experience. You'll work closely with our Office Manager and other admin staff to keep everything running smoothly — from scheduling jobs and managing data to supporting our trades teams.

Key responsibilities:

  • Answer incoming calls and emails professionally and efficiently.
  • Support Office Manager and admin team with day-to-day operations.
  • Perform accurate data entry, filing, and record management.
  • Assist with job scheduling, supplier coordination and documentation.
  • Maintain strong communication with customers and trades staff.
  • Contribute to improving office processes and team workflow.
  • Uphold a positive, professional image and represent our brand values.

Skills & experience

To be successful, you'll bring:

  • A professional phone manner and customer-service focus.
  • Excellent attention to detail and accuracy in all tasks.
  • Strong organisational and time-management skills.
  • Confidence using Microsoft Office and internal business systems.
  • A proactive, team-oriented attitude.
  • Previous experience in administration or customer service (trade or construction background highly regarded).

What we offer

  • Full-time permanent position (38 hours/week).
  • Supportive team culture — you'll never just be a number.
  • Modern systems, structured processes and training provided.
  • Secure, long-term role with growth potential.
  • Competitive salary: $60,000 – $70,000 + superannuation, depending on experience.

Culture

Our culture is everything. We want people who take pride in their work, support their teammates and bring a positive, solutions-focused attitude every day. If you thrive in a fast-paced office, value structure and consistency, and love being part of a high-performing team, you'll fit right in.

How to apply (read carefully — instructions must be followed)

Only applications that meet the following criteria will be considered.

Please email and include:

  • A cover letter explaining why you want to join our team and why you love the Gold Coast.
  • A short resume, including your last two positions and contactable references.
  • A short video (2-3 minutes) telling us why you love the Gold Coast and why you want to be part of Capital Plumbing & Capital Bathrooms.

If any of these are missing, your application will not be reviewed.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Work Location: In person

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