Gaming Supervisor
1 week ago
Join Our Team at Blacktown Tavern
Blacktown Tavern is looking to recruit a passionate hospitality professional to join the Leadership Team as our Gaming Supervisor. We're after values-aligned people that maintain a high standard of operations, focus on delivering a seamless end-to-end customer experience and foster a culture of performance. You would successfully run the business' Gaming related operations in a hands-on role that includes FOH and BOH duties.
The Role
The Gaming Supervisor position encompasses responsibilities across all levels of the department.
Key duties include:
- Assisting with staff recruitment
- Regular meetings with Gaming Department
- Managing and addressing faults related to the Aristocrat System, CRTs, and EGMs
- Evaluating staff performance
- Actioning feedback from management
- Leading by example with confidence and professionalism
- Providing training to new staff, guidance, and leadership to all Gaming Hosts
- Driving awareness and motivation towards team goals
- Seeking and relaying staff and customer feedback on gaming services
- Reporting weekly on trade performance, player engagement, and product or facility recommendations
- Driving innovation, sharing ideas and creativity in service delivery
- Managing snack menu offerings and stock ordering for the gaming floor
- Completion of compliance checklists as required to uphold exceptional regulatory standards
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