Gaming Supervisor

1 week ago

Sydney, New South Wales, Australia Iris Hotel Group Full time $60,000 - $90,000 per year

Join Our Team at Blacktown Tavern

Blacktown Tavern is looking to recruit a passionate hospitality professional to join the Leadership Team as our Gaming Supervisor. We're after values-aligned people that maintain a high standard of operations, focus on delivering a seamless end-to-end customer experience and foster a culture of performance. You would successfully run the business' Gaming related operations in a hands-on role that includes FOH and BOH duties.

The Role

The Gaming Supervisor position encompasses responsibilities across all levels of the department.

Key duties include:

  • Assisting with staff recruitment
  • Regular meetings with Gaming Department
  • Managing and addressing faults related to the Aristocrat System, CRTs, and EGMs
  • Evaluating staff performance
  • Actioning feedback from management
  • Leading by example with confidence and professionalism
  • Providing training to new staff, guidance, and leadership to all Gaming Hosts
  • Driving awareness and motivation towards team goals
  • Seeking and relaying staff and customer feedback on gaming services
  • Reporting weekly on trade performance, player engagement, and product or facility recommendations
  • Driving innovation, sharing ideas and creativity in service delivery
  • Managing snack menu offerings and stock ordering for the gaming floor
  • Completion of compliance checklists as required to uphold exceptional regulatory standards

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