
Operations Support
4 days ago
Team Global Express is seeking a detail-oriented and proactive Operations Support professional to join our Townsville team. This is a vital role supporting the Operations Leadership Team to ensure compliance, efficiency, and excellent customer service across Intermodal and Specialised & operations.
What You'll Do:
- Ensure timely completion of NHVAS compliance activities and reporting
- Support DIFOT performance by managing appointment schedules, reviewing consignments, and liaising with ports and supervisors
- Complete key end-of-day tasks, including return container bookings, urgent customer and driver queries, and email monitoring
- Manage equipment maintenance schedules and defect repairs with urgency to minimise downtime
- Maintain customer portals to ensure accurate documentation and delivery schedules
- Monitor MDT compliance daily and escalate non-compliance issues as required
- Provide relief support for Train Wire debriefs when needed
- Partner with the FCL Supervisor to ensure smooth and efficient freight operations
- Liaise with customers to resolve quires, provide updates and ensure a positive service experience
- Carry out general administrative tasks and data entry to support daily freight operations
What You'll Bring:
- Strong customer service focus with excellent interpersonal and communication skills
- High level of computer literacy, including Microsoft Office (Word, Excel, Outlook)
- Strong work ethic with the ability to work independently or collaboratively in a fast-paced environment
- Ability to build and maintain strong internal and external relationships
- Proven time management and prioritization skills
- Previous experience in freight, logistics, or administration (highly regarded)
- Commitment to workplace safety and continuous improvement.
Why Join Team Global Express:
- Play a key role in supporting critical freight operations in North Queensland
- Join a collaborative and supportive team environment
- Career development opportunities in a national logistics leader
- Be part of a company committed to safety, efficiency, and customer satisfaction
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