Operations Support

16 hours ago

Northern QLD, Australia Team Global Express Full time $60,000 - $90,000 per year

Team Global Express is seeking a detail-oriented and proactive Operations Support professional to join our Townsville team. This is a vital role supporting the Operations Leadership Team to ensure compliance, efficiency, and excellent customer service across Intermodal and Specialised & operations.

What You'll Do:

  • Ensure timely completion of NHVAS compliance activities and reporting
  • Support DIFOT performance by managing appointment schedules, reviewing consignments, and liaising with ports and supervisors
  • Complete key end-of-day tasks, including return container bookings, urgent customer and driver queries, and email monitoring
  • Manage equipment maintenance schedules and defect repairs with urgency to minimise downtime
  • Maintain customer portals to ensure accurate documentation and delivery schedules
  • Monitor MDT compliance daily and escalate non-compliance issues as required
  • Provide relief support for Train Wire debriefs when needed
  • Partner with the FCL Supervisor to ensure smooth and efficient freight operations
  • Liaise with customers to resolve quires, provide updates and ensure a positive service experience
  • Carry out general administrative tasks and data entry to support daily freight operations

What You'll Bring:

  • Strong customer service focus with excellent interpersonal and communication skills
  • High level of computer literacy, including Microsoft Office (Word, Excel, Outlook)
  • Strong work ethic with the ability to work independently or collaboratively in a fast-paced environment
  • Ability to build and maintain strong internal and external relationships
  • Proven time management and prioritization skills
  • Previous experience in freight, logistics, or administration (highly regarded)
  • Commitment to workplace safety and continuous improvement.

Why Join Team Global Express:

  • Play a key role in supporting critical freight operations in North Queensland
  • Join a collaborative and supportive team environment
  • Career development opportunities in a national logistics leader
  • Be part of a company committed to safety, efficiency, and customer satisfaction

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