CRM Analyst

4 weeks ago

Melbourne, Victoria, Australia Bunzl Australasia Full time
Overview

CRM Analyst - BANZ Australia Dandenong South at Bunzl Australasia. Join to apply for the CRM Analyst role at Bunzl Australasia. Bunzl Australasia is a global provider of product distribution and value-added services across Facilities Management, Hospitality, and Healthcare. The company emphasizes an entrepreneurial culture, training and development, and leadership that supports opportunities every day.

You will be responsible for
  • Analyse existing CRM processes, data flows, and integrations to identify areas for improvement.
  • Work with technical teams to design solutions aligned with Dynamics 365 capabilities and best practices.
  • Act as the primary administrator for the system, including troubleshooting and resolving issues once the system is live.
  • System onboarding of new users and offboarding of users exiting the business.
  • Collaborate with sales leaders, third-party developers, and a broad business stakeholder group across Sales, Marketing, Operations, and Category teams, plus project managers to ensure successful delivery of CRM enhancements and projects.
  • Lead business UAT (User Acceptance Testing) to ensure solutions meet business acceptance criteria.
About you

You will have prior experience within Sales operations with knowledge of best practices and trends. You should have proven experience as a Business Analyst or System Analyst working with Microsoft Dynamics 365 CRM. Strong analytical skills to collect and interpret large and complex data sets, apply statistical methods, create forecasts, and make recommendations are essential. Excellent communication skills and the ability to speak confidently and support CRM system users and management are highly valued.

  • Experience with system configuration, workflows, business rules, and dashboards in Dynamics 365
  • Proficiency in business process modelling and requirement documentation techniques
  • Knowledge of integration tools and APIs for Dynamics 365
  • Microsoft Dynamics 365 certifications (e.g., MB-210, MB-220, PL-200) preferred
  • Familiarity with ERP systems
  • Experience in CM software implementation and support, data management, sales or customer service support is advantageous
  • Cybersecurity awareness
  • Strong MS Excel skills with large and complex data sets
Benefits

Bunzl offers a broad and flexible range of benefits including a profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, wellbeing programs, community programs, and access to discounted Bunzl products.

EEO and inclusivity

We believe that through diversity we build strength and stability, and that safety and security of our employees is non-negotiable. We oppose all forms of unlawful or unfair discrimination. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

Apply

At Bunzl, we believe your potential is endless. If you like the sound of this, we definitely want you on our team. No agencies please.


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