Connect Coordinator

Looking for a role that gives you a strong sense of purpose? We have a lot to offer you in a positive and rewarding role that will make a real difference to the life of someone living with MS. This role will support clients to reach their goals and take control of their lives.

What is the purpose of this role?

This role will engage people affected by MS and other neurological conditions and provide them with information and referral. The Connect Coordinator will:

• Empower MS Plus clients with information, support and referral to appropriate services.
• Empower MS Plus clients to increase their independence.
• Empower MS Plus clients to increase social and economic participation and build their capacity to actively take part in the community.

Your responsibilities

As a Connect Coordinator some of your key responsibilities would include:

• Responding to contact from internal and external stakeholders. Contact may be via phone, email, webform, webchat or in person.
• Establishing an understanding of a client's needs through person-centred assessment to determine most appropriate intervention and referral pathway.
• Providing support to enable people affected by multiple sclerosis and other neurological conditions to adjust to life changes, demonstrating active listening and empathy in all communications.
• Providing up to date information about multiple sclerosis.
• Presenting information and options to clients empowering them to make informed choices.
• Developing strong rapport with people affected by multiple sclerosis.
• Developing strong and collaborative working relationships with relevant agencies to promote the open sharing of information conducive to positive outcomes.

What we are offering:

• Based in Lidcombe
• Permanent part-time (4 days per week)
• Hybrid (1 day work from home)
• Competitive Salary
• MS Plus Staff Benefits, including salary packaging as part of a not-for-profit organisation
• Birthday Leave
• Purchased leave options
• Discounted health, travel and pet insurance
• Employee assist program
• Learning and development opportunities

Skills and experience:

Essential

• Experience working in a health care or disability setting.
• High levels of computer literacy in using a range of MS Office computer packages & other programs.
• Exceptional customer service skills, with the ability to develop effective working relationships.
• Proficient interpersonal, oral and written communication skills.
• Strong organisational, planning and time management skills.

Desirable:

• A Diploma or higher in a related field – Allied Health, Social Sciences, Health Sciences, Disability Services OR relevant experience in the above fields.
• An understanding of multiple sclerosis and other neurological conditions, and the impact they may have on an individual

Pre-employment checks:

If successful, you will need to complete a National Police Check (and possibly an International Police Check).

A bit about us

With almost 70 years of expertise, we have walked alongside thousands of people and families, helping them not just manage, but truly live well. While our foundation is in MS, today we are recognised as experts and partners in supporting people across many neurological conditions — offering specialist employment pathways, high-quality disability accommodation, and vibrant wellbeing centres that bring people together in safe and supportive spaces.

MS Plus is an equal opportunity employer and encourages applications from people with a lived experience of disability, Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.

Action:if this is the job for you, please click on Applyand send through a cover letter and resume.

Want more information about the role?Contact Kylie Osborne, Senior Manager, Community and Partnerships, on or