Sales Administrator/Customer Service

3 days ago

Southern Highlands Tablelands, Australia Global Pumps Full time $60,000 - $80,000 per year

About Us

Global Pump Group is an industry leader in pumping technologies and water treatment solutions in Australia. Established in 1977 as a family business, through growth we continue to prioritise our customer focus and ability to deliver the most practical and innovative products for all applications. For more information refer to our websites and

About The Role

We are seeking a proactive and detail-oriented Sales Admin & Customer Service representative to join our Projects Team in our Bowral office location. This role would suit a candidate with a background in customer service, who enjoys engaging with customers over the phone, and excels at administrative tasks that support the sales process.

Key Responsibilities

  • Handle inbound and outbound phone calls to assist customers with inquiries, orders, and general support.
  • Follow up with prospects and existing clients to gather information on current and future projects.
  • Record and classify customer interactions and feedback accurately in our CRM system.
  • Maintain and update customer records, contact lists, and sales databases.
  • Assist in scheduling meetings between prospects and sales representatives.
  • Send follow-up emails and documentation as required.
  • Support the preparation of weekly sales reports and campaign updates.
  • Assist in qualifying leads by gathering relevant information from prospects.
  • Update project status and customer interest levels in our CRM based on customer interactions.
  • Coordinate with internal teams to ensure timely responses to customer needs.

Skills & Qualifications

  • Previous experience in a customer service or sales support role preferred.
  • Excellent verbal communication skills and a professional phone manner.
  • Willingness to contribute to a vibrant customer focused culture
  • Strong organisational and administrative abilities.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • Ability to multitask and manage time effectively.
  • A team player with a positive can-do attitude and a willingness to learn.

Why Choose Us

  • Family-oriented business with a great team culture
  • Weekly whole of staff 'huddles' and feedback surveys with recognition platform
  • Mental health and wellbeing supported with our Employee Assistance Program
  • Friday staff lunches provided
  • Accredited to ISO Standards for Quality, Safety, and Environmental
  • Modern facility in a shopping precinct with nearby cafes
  • Staff training and career development opportunities

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