SecureTech Field Technician

2 weeks ago

Brisbane, Queensland, Australia Secure Parking Pty Ltd. Full time $60,000 - $80,000 per year

Before you apply, are you:

Energetic: You can tackle any situation with enthusiasm and determination.

Enthusiastic: You're highly motived and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members.

Secure Parking is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and is now owned by Park24 Co. Ltd., which is the world's largest commercial car park operator.

Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.

Secure Parking's core values are People First, Resilience, Integrity, Daring and Passionate

Do you want to work with IT equipment, but not be limited to an office environment? Then join our SecureTech field services team

Our team is responsible for ensuring the highest levels of customer experience through preventative and break\fix support for both our cutting-edge, award winning Voyager carpark kiosks as well as traditional carpark equipment. Blending more established tasks such as repairing boom-gates, working with electronic relays, and programming pass cards with more modern networking and IT concepts, this role provides the best of both worlds

Key Responsibilities:

  • Identify software and hardware issues within car park equipment and repair.
  • Perform regular software and hardware preventative maintenance on car park equipment.
  • Install cables and equipment and configure and test hardware and software.
  • Document equipment locations and configurations
  • Run diagnostic programs or use test equipment to locate the source of issues.
  • Record information on issues, their symptoms, diagnostic steps taken and their results, and resolution steps, as well as details of preventative maintenance, including travel time and time spent on site, in a regular, consistent, and timely manner.
  • Regularly monitor the incoming work queue and ensure issues are assigned and actioned in a timely manner.
  • Communicate effectively with landlords, customer service representatives and leadership team.
  • Ability to work flexible shifts, including coverage during colleague absences, early starts, late finishes, and occasional on-call weekend duties.

This role requires good organisational and communications skills, a solid logical troubleshooting ability, and a foundational understanding of the following:

  • Basic electrical and mechanical principals with sufficient depth to safely interact with and repair PARCS equipment including boom gates, relays and kiosks.
  • Basic CCTV camera equipment concepts and their application to surveillance and recording.
  • Basic network concepts, including IP addressing and DHCP.
  • Intermediate PC skills, including knowledge on how to connect to and execute commands against other computers via USB and\or network cables.
  • How to identify modems, firewalls, routers, switches, and servers, along with associated peripherals and cables.

A data or electrical trade license would be looked upon favourably. Note that a current unrestricted driver's license is required, as our team works to a set roster schedule where we provide support and coverage to our car parks over our peak hours.

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