Customer Service Officer Reception

Customer Service Officer – Reception

$34.43 an hour + super

Part Time – 2 shifts a week (between Monday – Friday)

You must be fully flexible to work various shift times will include: 7:00am – 3:00pm, 8:00am – 4:00pm, 9:00am – 5:00pm, 10:00am – 6:00pm, 12:00pm – 8:00pm

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Meaningful work supporting healthcare operations at Fiona Stanley Hospital
• Opportunities to grow within a government-backed contract
• Supportive and inclusive team culture
• Flexible work options that support your lifestyle
• Comprehensive onboarding and ongoing training
• Access to employee wellbeing and benefits programs

Make an impact at Serco

We're looking for a welcoming, professional and customer-focused Customer Service Officer to join our Reception team at Fiona Stanley Hospital. In this role, you'll be the first point of contact for patients, visitors and staff, delivering a positive experience from the moment they arrive. You'll play a vital role in creating a friendly and supportive environment while ensuring smooth access to hospital services.

As a Customer Service Officer (Reception), you'll make a positive impact by:

• Greeting and assisting patients, visitors and staff at the hospital reception desks
• Providing clear and courteous directions and information about hospital facilities and services
• Managing visitor access and ensuring security requirements are met
• Handling enquiries in person, over the phone and via email with professionalism and empathy
• Supporting hospital operations by following established procedures and escalation processes
• Collaborating with colleagues across Facility Management to provide an exceptional experience

Serco is a place for you

To be successful in this role you'll have:

• Excellent customer service and communication skills
• Strong ability to manage competing priorities in a busy environment
• A calm and professional approach during high-pressure or sensitive situations
• Previous experience in a front desk, reception or customer-facing role
• High attention to detail and accurate data entry skills
• A current Working With Children Check (or willingness to obtain one)
• Desirable: experience in a healthcare, hospitality or call centre environment

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Working with Serco at Fiona Stanley Hospital is more than just a job – it's an opportunity to partner with the clinical workforce and make a positive impact to the experience of patients and visitors in our care. Our employees are our greatest asset and we are committed to fostering an environment where every individual can thrive, grow and contribute to our collective success.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability. By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.