Customer Service Officer

1 week ago

Murdoch, Australia Serco Full time

Permanent Full Time
- 24/7 Operation
- Rotating roster + penalty rates (nights and weekends)

About the Role:
Reporting to the Helpdesk Team Leader, you will be key to providing the highest level of customer service to support all the Services and Health Functions as well as members of the community. You will be communicating with key stakeholders, delivering up to date information to callers, as well as registering support for tasks to be raised for any service in the hospital.

About you

You’re a customer focussed professional who is committed to supporting Australia’s leading healthcare environment by taking pride in the delivery of excellent customer service, and the provision of support, in a timely and efficient manner. You’re a respectful and professional person who demonstrates exceptional values in everything you do.

To be successful in this role, you will have:

- The highest levels of personal integrity and ethical behaviour
- Well-developed problem solving and analytical skills
- Excellent verbal and written communications skills
- The confidence and ability to work well under pressure
- Experience working within a fast paced, customer orientated environment
- Experience working within a Help/Service desk or Contact Centre environment
- Exposure to working in a KPI driven workplace with service delivery outcomes
- Certificate II/III in Health Administration (desirable)
- Experience within a Healthcare environment (desirable)

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

As you will be required to work a rotating roster including nightshift and weekends penalty rates apply.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Join Us
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._Video

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