Customer Service Officer

1 week ago

Murdoch, Australia Serco Full time

Permanent Full Time
- 24/7 Operation
- Rotating roster + penalty rates (nights and weekends)

**About the Role**:
Reporting to the Helpdesk Team Leader, you will be key to providing the highest level of customer service to support all the Services and Health Functions as well as members of the community. You will be communicating with key stakeholders, delivering up to date information to callers, as well as registering support for tasks to be raised for any service in the hospital.

**About you**

You’re a customer focussed professional who is committed to supporting Australia’s leading healthcare environment by taking pride in the delivery of excellent customer service, and the provision of support, in a timely and efficient manner. You’re a respectful and professional person who demonstrates exceptional values in everything you do.

**To be successful in this role, you will have**:

- The highest levels of personal integrity and ethical behaviour
- Well-developed problem solving and analytical skills
- Excellent verbal and written communications skills
- The confidence and ability to work well under pressure
- Experience working within a fast paced, customer orientated environment
- Experience working within a Help/Service desk or Contact Centre environment
- Exposure to working in a KPI driven workplace with service delivery outcomes
- Certificate II/III in Health Administration (desirable)
- Experience within a Healthcare environment (desirable)

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

As you will be required to work a rotating roster including nightshift and weekends penalty rates apply.

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

**Join Us**
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._Video

  • Customer Service Officer

    5 days ago

    Murdoch, Australia Serco Full time

    **Customer Service Officer - Helpdesk / Switchboard** **Part time - 2 shifts a week (38 hours a fortnight)** **$34.43 an hour / $68,025.41 a year + super (penalty rates apply)** **Fiona Stanley Hospital - Murdoch** - 24/7 operations, rotating roster to support work/life balance - Rewarding role with career growth opportunities **Job Summary** Be a part...

  • Customer Service Officer

    1 week ago

    Murdoch, Australia Serco Full time $60,000 - $70,000 per year

    Customer Service Officer – Helpdesk / SwitchboardPart time - 2 shifts a week (38 hours a fortnight)$34.43 an hour / $68,025.41 a year + super (penalty rates apply)Fiona Stanley Hospital – Murdoch24/7 operations, rotating roster to support work/life balanceRewarding role with career growth opportunitiesJob SummaryBe a part of our dedicated team of...

  • Customer Service Officer

    5 days ago

    Murdoch, Australia Serco Full time

    Full Time role - 24/7 operations, rotating roster to support work/life balance - Rewarding role with career growth opportunities **Serco is a place where you can grow** Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible...

  • Customer Service Officer Reception

    1 week ago

    Murdoch, Australia Serco Full time $40,000 - $80,000 per year

    Customer Service Officer – Reception$34.43 an hour + superPart Time – 2 shifts a week (between Monday – Friday)You must be fully flexible to work various shift times will include: 7:00am – 3:00pm, 8:00am – 4:00pm, 9:00am – 5:00pm, 10:00am – 6:00pm, 12:00pm – 8:00pmSerco is a place where you can growJoin a team of 12,000+ professionals across...

  • Customer Service Officer

    2 days ago

    Murdoch, Australia Serco Full time

    Hiring for permanent full-time and part time opportunities. - Location: Fiona Stanley Hospital, Murdoch, Perth - Rotating roster to support work life balance and our 24/7 operations. **Serco is a place where you can grow** Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom...

  • Campus Store Customer Service

    2 days ago

    Murdoch, Western Australia The School Locker Full time $30,000 - $50,000 per year

    Casual Campus Store Customer Service – Murdoch & Fremantle AreaThe School Locker, one of Australia's leading education retailers, is passionate about supporting students and educational institutions nationwide. With over 110 locations across school, university, and superstores, we provide a wide range of essential educational resources, from uniforms and...

  • Office Services Assistant

    5 days ago

    Murdoch, Western Australia McMullen Nolan Group Pty Ltd Full time $60,000 - $80,000 per year

    Who we areMcMullen Nolan Group (MNG), was formed in 1989 to provide alternative survey services in the land development industry. Since the company's inception MNG has been dedicated to providing personalised and innovative spatial solutions to both the Land Development and Engineering & Infrastructure sectors across Australia.Today, our core business focus...

  • People Services Officer

    2 weeks ago

    Murdoch, Western Australia Murdoch University Full time $79,000 - $96,000 per year

    About The Team Join our People and Culture team and play a vital role in shaping business strategy and decision-making. We are passionate about building trust-based partnerships that drive excellence, engagement and fairness, empowering the University to attract and retain top talent while fostering a culture that supports Academic and Professional staff...

  • Parking Officer

    2 days ago

    Murdoch, Australia Serco Full time

    Work at the iconic Fiona Stanley Hospital - Part-time position working 15 hours per week - Be part of our vision to create Australia’s leading healthcare environment **About the role** The Vehicle and Traffic Management Service ((VTMS) ensures that traffic flow and parking equipment is managed at Fiona Stanley Hospital (FSH), as part of our vision to...

  • Recruitment Support Officer

    7 days ago

    Murdoch, Australia WesCEF Division Full time

    JOB REF:WesCEF500038 - **This is a great opportunity for you to join and learn from our welcoming, supportive and high performing Recruitment & HR teams.**: - **Full-time permanent opportunity with flexibility, located at our head office at Murdoch University (with free parking!)** Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) operates businesses...