Waste and Recycling Support Officer

Position:

Organisation Unit:

Location:

Tenure:

Closing:

Synopsis:

• $71,536 - $82, % Super
• Max term, full-time position until 12 October 2027
• Employee Discounts Program

About the role

The Waste and Recycling Support Officer sits within the Waste and Recycling Branch, Infrastructure and Amenity Division, and offers an exciting opportunity to support Melbourne's essential waste and recycling services.

This role plays a key part in delivering impactful outcomes for our community by providing frontline customer support, coordinating key administrative processes, and assisting the Commercial Waste team with data management, waste permits, and service operations.

You'll be working in a fast-paced environment, helping businesses and residents to access and navigate City of Melbourne's communal waste and recycling services. This is a role where attention to detail, customer focus, and reliability will directly contribute to better sustainability outcomes for the city.

A little more about the role

• Respond to and triage customer enquiries by phone, email, and face-to-face.
• Process and manage waste permit applications, invoices, and purchase orders.
• Maintain accurate data and reporting across systems such as Salesforce and Compass.
• Provide administrative support to Waste Officers, including bookings, agendas, and meeting notes.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you'll help deliver what's most important to the people who live, work, study, visit and invest in our great city.

We're proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it's your chance to make a real impact, contribute to something bigger, and shape Melbourne's future alongside a collaborative and forward-thinking team.

About you

• A strong communicator who can stay calm under pressure.
• Confident using digital systems and learning new processes quickly.
• Proactive in problem-solving and following through on tasks.

What your experience must include (Essential)

• Previous experience in a customer service or administrative support role.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to manage competing priorities and meet deadlines.
• Experience maintaining accurate records and data entry across multiple systems.
• Demonstrated ability to collaborate successfully within a team.

What would set you apart (Desirable)

• Knowledge of waste, recycling, or sustainability-related services.
• Experience using Salesforce, Compass, or similar CRMs/databases.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

We'd love to hear how you can make an impact in this role As part of your application, you will be required to:

• Attach your updated resume
• Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.

Submit your application no later than 11:45pm on Thursday, 2 October 2025.

A few important things to note – don't miss out

• Applications must be submitted online. Unfortunately, we can't accept applications via email, so please be sure to apply through the official job link provided.
• Apply early This role may close sooner than the listed closing date if we find the right candidate — so don't wait to get your application in.
• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Need more info?

Refer to the position description below or contact Catherine Ng – Manager Commercial Waste & Recycling Services,

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you're contacted for an interview.