Studio Delivery Manager

Job function

PIER Marketing Group offers outsourced marketing management to small and medium businesses from Mornington across Melbourne's SE Suburbs.

This role is primarily about driving and managing projects from start to finish – keeping work on track, on time and within scope while empowering the team to deliver excellent, error-free outcomes. Working closely with the Studio Manager and the design & development team, you'll oversee website and digital projects, champion best practice UX/UI, and step into strategic design when needed.

You'll also help shape and improve our studio systems and processes to ensure smooth workflows and consistently high-quality creative output.

Alongside this, you'll contribute to select design tasks – particularly where complex, user-driven problem solving and strong UX thinking are needed.

Key duties

Project Management & Delivery Support (primary)

• Lead and drive digital and creative projects from start to finish – scoping requirements, building timelines, managing budgets and coordinating resources.
• Plan, track and report on project progress to ensure work is delivered on time, on brief and error-free.
• Support the Studio Manager by acting as a primary or secondary point of contact for clients and the internal team as needed, ensuring clarity, alignment and momentum at every stage.
• Proactively manage risks, resolve issues and remove blockers to keep delivery smooth and stress-free.
• Maintain high standards of quality control across all outputs, performing checks before client review.
• Support and empower the studio team to produce their best work by working with the Studio Manager to keep the team's workflow, processes and priorities clear.
• Facilitate swift, well-informed decision-making by guiding both clients and the team through challenges, removing roadblocks and driving efficient solutions to keep projects moving forward.

Digital Projects & UX/UI Design

• Manage website projects end-to-end – from initial enquiry, support in quoting and proposals through workshops, research, sitemap planning, wireframes, design oversight and development handover.
• Define and document clear goals, user needs and deliverables with clients and internal stakeholders.
• Conduct UX reviews, user research and usability testing when needed to validate and inform design direction.
• Create wireframes, user flows and high-fidelity UI designs for more complex or strategic projects.
• Partner with developers to ensure seamless, accurate implementation of design solutions.
• Maintain UX/UI best practice, including accessibility (AA) and long-term performance standards.
• Communicate progress and next steps clearly to clients, keeping them informed and confident throughout each project.

Special Creative Projects (occasional)

• Manage large creative projects from end-to-end, involving unique deliverables (eg. PR packs, video shoots, conference stands, out-of-home campaigns & competitions).
• Work closely with external delivery teams as needed to execute these projects to an excellent quality (eg. Plan, run and attend video shoots, provide creative direction, concept work and strategic thinking).

General Graphic Design (secondary & occasional)

• Support the team with occasional design tasks such as flyers, brochures, annual reports and other brand assets.
• Manage print quotes and production with external suppliers.

Studio Systems & Process Development

• Prioritise and manage multiple, concurrent projects with competing deadlines and deliverables.
• Work closely with the Studio Manager to refine and document internal workflows to improve efficiency and consistency (briefing, feedback, website delivery and handover).
• Maintain and promote best practice standards – UX/UI, accessibility, licensing, file management.
• Keep up to date with UX/UI trends, tools and innovations to inform and elevate studio output.

PIER Creative & Web Development

• Clearly present and champion the PIER Creative & Web offer to clients (and occasionally prospects).
• Support business growth by building trusted client relationships.
• Manage clients with professionalism and care, ensuring delight in every project outcome.
• Understand and cross-refer PIER's broader marketing services where relevant.

Key capabilities

• Project Management Expertise: Proficient in managing digital and creative projects from conception to completion. Ability to scope, plan, and execute timelines, budgets, and resource management while ensuring timely delivery and quality control.
• Collaboration and Team Leadership: Strong communicator with a collaborative approach, working closely with the Studio Manager and internal teams to ensure workflow clarity, alignment, and efficient decision-making. Able to guide both clients and the team through challenges and roadblocks.
• UX/UI Design Knowledge: Deep understanding of UX/UI principles, including conducting user research, usability testing, creating wireframes, user flows, and high-fidelity UI designs. Ability to maintain accessibility (AA) and long-term performance standards for all digital projects.
• Problem Solving and Risk Management: Proactive in identifying risks, resolving issues, and eliminating hurdles to ensure smooth project delivery. Takes ownership of solving challenges creatively and efficiently.
• Systems and Process Improvement: Experience in refining and documenting internal workflows, improving team efficiency, and promoting best practices. Keeps up to date with industry trends, tools, and innovations to continually elevate studio output.
• Client Relationship Management: Ability to build and maintain strong client relationships, championing PIER's creative and web services, ensuring clients are informed, confident, and delighted at every stage of their project.
• Expert in Figma, & the Adobe Suite
• Some knowledge of Wordpress and (ideally) Webflow (we work with developers but expect this role to understand the basics to help guide clients)
• Ability to display a high level of creative aptitude
• Competent in MS Office Suite
• Knowledge of file sharing software and appropriate / relevant usage (e.g. Dropbox, Google Drive, WeTransfer)
• Communicate effectively; up front, all of the time
• Maintain a positive, enthusiastic, can-do attitude
• Demonstrate commitment
• Demonstrate initiative
• Focus on and care for clients
• A willingness to learn from experience
• Maintain a high level of attention to detail
• Ability to work under pressure and at speed with multiple demands
• Demonstrate agility and flexibility of thinking
• Team work as well as the ability to work on tasks and projects autonomously

Experience required

• Minimum of 3-5 years in a similar role, particularly within a digital or creative agency environment, with a proven track record of managing multiple projects simultaneously.
• Strong UX/UI design experience, including hands-on experience with wireframing, user flow development, and high-fidelity UI design for complex projects.
• Excellent communication skills, both verbal and written, with the ability to clearly articulate project progress, challenges, and next steps to clients and team members.
• Experience in leading cross-functional teams and collaborating with design, development, and account management teams to ensure projects run smoothly.
• Strong organisational skills and the ability to prioritise, manage, and execute concurrent projects with competing deadlines.
• Experience with print and digital asset production and managing external suppliers for quotes and production.
• A proactive attitude towards process development, with a focus on improving internal workflows and maintaining high standards of quality.

Additional duties

• Occasional attendance at networking events alongside other PIER team members.

Health & safety

• To keep the office clean and tidy to ensure a safe working environment.
• To use appropriate manual handling techniques.

Customer service

• Provide efficient, effective and professional support to all team members and clients.
• Set realistic and achievable expectations with clients.

Other

• Take responsibility to ensure all required tasks are completed accurately and with given timeframes.