Senior Performance Lead

See yourself in the team

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.

The Retail Banking Portfolio Optimisation team exists to optimise decision making by the Retail Bank Leadership Team, to build a brighter future for all. The team is responsible for leading annual and quarterly planning for the Retail bank and relentlessly seeks to improve its best-in-class strategic planning processes, performance oversight, financial governance, and workforce management. The team is also actively involved in shaping the future of how change is delivered at the Group, including design and implementation of delivery and portfolio oversight tooling, and agile ways of working. We have a growth mindset and a culture of fun and continuous learning.

Do work that matters

As a Senior Manager of Performance, you will act as a trusted partner and advisor to your EGM, and Crew and Technology General Managers. You will work with business delivery teams (Crews) to provide effective delivery oversight, manage governance rhythms and cadences, work with senior leadership to define and manage objectives and key results (OKRs), provide business insight and strategic advice, and partner with RBS Executives, Finance and other key stakeholder groups.

You will be part of the Retail Bank's Performance Chapter and Domain Leadership Team. The Performance Chapter is responsible for ensuring that the CBA Retail Bank has the strategy, portfolio, and processes in place to deliver the Group's vision and enable RBS's ambitions.

More specifically you will,

• Orchestrate the annual and quarterly planning cycle for your Domain and/or crew/s to achieve business outcomes and delivery efficiency. You will contribute to the Domain's Annual Operating Plan (AOP) and quarterly (QBR) EGM and Crew Memos.

• Help define, track, and report progress against the Domain's and/or crew's objectives and OKRs; and leverage data driven insights to inform decision making, delivery interventions, and continuous improvement opportunities.

• Facilitate the development and management of a comprehensive workforce strategy for the Domain and/or crew, ensuring alignment to business and financial targets, while proactively identifying interventions to stay within workforce tolerances.

• Establish, monitor, and enhance the Domain's operating rhythm, cadences, and tools to optimise the flow of work, escalations and decision making.

• Support tracking and reporting of agility and performance metrics; and work closely with the Agility practice (coaches) to identify opportunities to improve execution, velocity, and business value for the domain.

• Facilitate Domain governance forums and surface insights on Domain and Crew adherence to the Single Delivery Pathway (CBA's Delivery Framework) to enable appropriate action by accountable teams.

• Analyse and interpret complex data and provide meaningful insights and recommendations to drive business decisions.

• Lead the development of chapter practices, centralised operational procedures and tools, and support driving consistency and standardisation across all domains.

• Effectively develop and manage relationships with key stakeholders including your EGM, Crew Leadership, Retail Product and Channel distribution leaders, Finance, Technology, Compliance and Risk

• Manage ambiguity, complexity, and change, solve problems, and operate with an enterprise mindset

• Act as a conduit across teams to facilitate information flow to ensure commitments can be delivered; and risks, issues and dependencies are managed and escalated as required.

• Ensure Domain adoption of the Group's group delivery framework, technology, and methodologies.

We are looking for people who have:

• A strategic thinker, problem-solver who thrives in a fast-paced, dynamic environment with a background in strategy, program delivery, finance, or consulting - highly desirable.

• Demonstrated experience in analysing data and performance, and dissecting metrics.

• Results-driven mindset and motivated by a relentless focus on performance, measurement, alignment of work to outcomes and continuous improvement.

• Strong leadership and interpersonal skills to effectively lead and collaborate with cross-functional teams and influence stakeholders at all levels, including ability to challenge the status quo.

• Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner.

• Extensive stakeholder management experience at all levels

• Excellent financial management skills

• Comprehensive understanding of risk management in complex environments, and adherence to compliance obligations and developing 'risk resilient' cultures.

• Experience working in financial services industry - preferred.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on