Water Metering Officer

About Your New Role
You'll be responsible for the accurate recording of newly installed and disconnected water meter details, ensuring developers' contributions are correctly captured. You'll also provide essential support to customers with enquiries about water meters and billing, and contribute to the maintenance and improvement of our water metering processes.

Key Responsibilities Include

• Accurately input and manage daily water meter data in the Grange billing system.
• Respond to customer enquiries regarding water billing agreements, meter issues, account validations, and explanations.
• Investigate and resolve meter concerns, ensuring billing accuracy and correct meter connections.
• Assist with technical enquiries related to standard sewer and water connections for Accredited Contractors.
• Interpret development application conditions for standard connections, Solid Waste, and Plan Sealing.
• Support auditing of sub-meters and contribute to system improvements and testing.

We're Looking For People Who Have

• Certificate IV Business or equivalent knowledge.
• Certificate IV in Plumbing and Services or equivalent knowledge.
• Drivers Licence Class C unrestricted.
• Strong attention to detail with excellent data entry and record-keeping skills.
• Customer-focused mindset with effective communication and problem-solving abilities.
• Ability to interpret technical documentation and contribute to process improvements.
• Team player with flexibility to support various operational needs.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Phuong Nguyen

Contact Number

Closing Date

Sunday 14th September 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.