IT Support Officer

2 weeks ago

Gold Coast, Queensland, Australia The Southport School Full time $60,000 - $90,000 per year

Permanent Full Time

The Southport School is a leading Anglican Day and Boarding School for boys situated on the banks of the Nerang River in the heart of the Gold Coast.  The Southport School (TSS) has been established for 124 years and is committed to providing excellence in leadership, learning and teaching, pastoral care, and extra-curricular endeavours within a balanced, holistic Christian environment.  The School has a vibrant boarding, academic, cultural and sporting program that extends across the full year and two campuses.

We are seeking to appoint an IT Support Officer to join our dynamic, future-focused IT Team. This is an excellent opportunity to start a new career within the IT Industry. A successful applicant will be provided with training, professional development and the opportunity to grow professional development and the opportunity to grow their technical experience whilst working with enterprise hardware and software applications.

The IT Support Officer is the first point of contact for all IT and AV-related issues within the school. This role provides level 1 support for students and staff and manages the IT helpdesk. The role is also vital in supporting audio-visual set-up and support for staff, including setting up for significant events.

The IT Support Officer reports directly to the IT Manager and responsibilities include:

  • Install, maintain, and configure computer systems
  • Provide Level 1 user support
  • Answering help desk calls
  • Install and maintain Audio Visual equipment
  • Hardware, Software, Audio Visual, and Networking technical issue resolution
  • Project work as directed

The School is focused on securing a candidate who has a blend of experiences and skills that include but are not limited to:

  • Excellent customer service skills
  • General computing knowledge of hardware and software
  • Competent knowledge of Windows and Apple Operating Systems
  • Competent knowledge of Microsoft Office Suite, including Office 365
  • Basic knowledge of TCP/IP networking and Wi-Fi
  • Knowledge of elementary physical networking
  • Ability to work effectively in a team environment
  • Self-motivated and able to work unsupervised
  • Organised and methodical approach to assigned tasks
  • Have a vehicle and an open license for short travel between campuses

All staff at The Southport School should be supportive of the Code of Conduct and Anglican Ethos of the School.  Candidates should hold or be eligible to hold a 'working with children' Paid Blue Card and must be able to provide a recent criminal history check. Benefitsinclude:

  • Four weeks annual leave with 17.5% leave loading – mandatory leave to be taken over the Christmas and New Year holiday period
  • Challenging role with lots of variety
  • Work in a location near the water
  • Complimentary access to gym, pool
  • Ongoing training and development and potential to grow your career

Please apply by submitting your cover letter and current CV  that outlines the skills you would bring to the role by 8.00am Friday 19 September 2025. Please email or call with any enquiries. Applications must be submitted via the online link on our website.

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