Client Engagement

1 week ago

Bundall, Queensland, Australia Savvi Accounting Full time $60,000 - $80,000 per year

Do you love people, systems, and ticking things off your to-do list?

Are you the kind of person who actually enjoys getting things done? Someone who lights up when chatting with clients and can juggle admin tasks with ease and polish?

We're looking for a Client Engagement & Admin Coordinator to be the warm, bubbly first point of contact for our amazing clients and the organised engine behind our onboarding, quoting, invoicing, and job coordination processes.

If you thrive in a dynamic, client-centric environment where you're always one step ahead and love making things run like clockwork, keep reading.

What You'll Be Doing

Client Engagement & Admin Support

  • Onboard new clients by setting up jobs in Xero Practice Manager (XPM)
  • Liaise with our Senior Accountant to determine pricing
  • Prepare and send quotes and engagement letters to clients
  • Follow up to ensure we receive signed agreements and initial deposits
  • Keep in touch with clients to support them through the process and ensure everything is clear and easy

Job & Workflow Coordination

  • Assign work to our accounting team in XPM once engagement is signed
  • Collate the right info and docs from the client so the team has what they need
  • Manage ATO downloads and information for client jobs

Invoicing & Accounts Admin

  • Raise interim and final invoices
  • Allocate payments and reconcile where required
  • Follow up on outstanding client payments (always in a friendly way)

Client Communication & Relationship Care

  • Be the go-to for client queries around billing, onboarding, or document uploads
  • Keep clients in the loop with progress updates and anything we need from them
  • Help make the entire client experience seamless, supportive, and positive

A Bit About You

  • You're naturally bubbly and love working with people
  • You're highly organised and thrive when there's a system to follow (or create)
  • You are able to work autonomously, prioritise, and manage deadlines easily
  • You've got 5 yrs plus experience in admin, accounts and bookkeeping (ideally in public practice)
  • You've got advanced proficiency in Xero
  • You take initiative, ask smart questions, and follow through without needing to be chased
  • You're comfortable learning new software and picking up processes quickly

About Savvi

At Savvi Accounting, we're not your average accounting firm.

We combine expert strategy with systemisation, automation, and client empowerment to help clients thrive. Based in Bundall, we work with purpose-driven business owners who want clarity and growth and we offer them a genuinely supportive experience along the way.

We believe in team culture, continual improvement, and celebrating wins. You'll be supported, challenged, and encouraged to do your best work while having a laugh along the way.

Three Things You'll Love About Working Here

  • Client relationships that matter – You'll be the friendly face of the firm, building lasting rapport with amazing business owners.
  • Systems + structure that work – No more chaos. We use XPM and streamlined workflows to keep everything humming.
  • A warm, supportive team – You'll be joining a close-knit, values-driven group that actually cares.

It this sounds like you, please reach out to us. Contact Narmie -

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