Rostering and Scheduling Officer

**Description**:
**THE OPPORTUNITY**

Our Service Delivery Rostering and Scheduling Team is the critical link to connect our amazing clients with our dedicated care workers, who provide exceptional support services and quality care. We have a vacancy in our Bundall based office for a Rostering and Scheduling Officer to join our Service Delivery team

The team is engaging, collaborative, and supportive to ensure you’re able to reach your full potential. You’ll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

**Take your next step with Right at Home.**

**ABOUT THE ROLE**

As a Service Delivery Rostering and Scheduling Officer, you will form part of one of the most important teams in our organisation. At its core, this dynamic and fast-paced teamwork styled environment will ensure the work you do positively impacts the lives of our clients and allows them to live as independently as possible.

**_ Overall, you can expect to:_**

Schedule support services for our Community Aged Care, NDIS, and Private clients

Rostering our field team members to meet service delivery requirements

Ensure staff are rostered in accordance with their conditions of employment & the SCHADS Award

Read and interpret Support Plans

Sound administrative and computer skills.

Alternate On call After Hours Roster Coverage

Right at Home provides support services 24/7.

**ABOUT YOU**

**_ You will also bring:_**

Strong commitment to providing excellence in customer service.

Have exemplary interpersonal skills to communicate with a wide range of audiences.

Be a team player and show dedication to a proactive and supportive workplace culture.

Experience within the community care sector, rostering/call-centre environment, and completion of a Cert III or Cert IV in Community Services, Disability, or Aged Care will be highly advantageous.

**_ Benefits and perks:_**

A diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence.

Opportunity for further training and professional development

Wellbeing and Rewards benefits

EAP access

The role will be covering the local Gold Coast and Northern Rivers region with our office based in Bundall.

**To apply,** please provide an updated resume along with a brief covering letter giving an overview of your skills and experience relevant to the requirements of the role.

**Qualifications**:
**All applicants will be required to provide copies of the following documents**:
Valid National Police Check within 12 months

Current Driver's Licence

First Aid and CPR Certificate

NDIS Workers Screening Card and Workers orientation Module

100 point Identification

Working Rights in Australia for Full Time Employment

**Preferred Skills**:

- Establishes and maintains effective communication and harmonious working relationships.
- Well organised and methodical
- Systems orientated.
- Willingness to learn
- Updates knowledge and skills by pursuing continuing professional development.
- Time management and organisational skills
- Ability to develop/implement and evaluate organisational and client focused documentation and systems.
- Analytical and report writing skills
- Ability to create and promote a positive and supportive culture where all staff are valued
- Ability to manage, direct and supervise staff, coordinating and assessing work activities
- Problem solving, negotiation and conflict resolution skills
- Computer Literacy - Enterprise management software