Surveillance Digital Technician

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Surveillance Digital Technician, you will be at the forefront of our security efforts, utilising the latest in surveillance and security technology to protect our assets and people. You will optimise the use of current and emerging surveillance equipment, ensuring that our systems are always operating at peak efficiency to maintain the integrity of our operations.

This is a fantastic opportunity where you will take good care of both our valued patrons and team members.

A few of your responsibilities: 

• Respond to and resolve faults, maintenance requests and equipment failures with the Surveillance CCTV system and other associated Surveillance systems
• Provide technical support and training to operational teams using any surveillance managed systems
• Conduct preventative maintenance to CCTV cameras and system, including hardware replacement programs
• Assist with system updates throughout projects to reflect the operational layout of the system
• Assist the Surveillance leadership team with various projects, ensuring timely completion and within allocated budgets
• Maintain compliance with all regulatory and WH&S requirements

What we are looking for:

• Experience with enterprise CCTV and access control systems and large-scale sites
• Installation/Servicing/Commissioning experience with Gallagher, Honeywell EBI, Avigilon VMS
• Capability to install all types of electronic & IP based security components, maglocks, electric strikes, card readers, CCTV cameras, etc
• Certification in CCTV Installation or Security Equipment (highly regarded)
• Experience with IP Networking, Windows Administration (Active Directory), Electronic repairs and fault finding
• Strong understanding of relevant statutory regulations and reporting requirements
• Ability to ensure compliance with business and departmental policies and procedures
• Exceptional interpersonal and communication skills
• Currently hold or ability to obtain a KE (Key Employee) license
• Available to work a full-time Monday to Friday roster with flexibility to attend callouts as required 

About you: 

As a proactive and diligent professional, you will maintain a high level of knowledge and competency relating to surveillance equipment. Your commitment to safety will be paramount, as you ensure the well-being of team members, contractors, guests, and visitors through adherence to relevant legislation and WHS responsibilities.

Your role will be pivotal in shaping the success of our Surveillance team at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.