Customer Support Consultant

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are on the lookout for a Casual Customer Support Consultant to join our existing team based in Essendon Fields, Victoria.

This role offers true flexibility and fantastic work life balance so you can enjoy your other activities, family or study outside of work hours.

Successful applicants will be switched on, motivated and confident with excellent communication skills and the passion to make a difference.

If you enjoy helping others, we encourage you to apply and be a part of our team.

Day in the life of a Customer Support Consultant

You will be responsible for customer service, administrative task, and email communications at the Guarding Services team for our client.

This role will see you answering a variety of enquiries received from our client team members and accounts across Australia.

This is not your run of the mill Customer Support Consultant role.

• Availability to be rostered within a 24/7 365 days per year contact centre including Public Holidays, weekends, days and nights.
• Availability for 1 week of paid Full Time training
• Ability to safely and reliably commute to Essendon Fields for work during any shift
• Ability to work up to 12 hour shifts where required
• Able to supply 2 recent work referees and ability to successfully complete a prepaid Fit 2 Work National Criminal History Check
• Successful applicants must hold current Citizenship, Residency or Full time work rights for this role (availability to work 38 hours per week)

What makes a successful Customer Support Consultant

• Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.

• Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.

• Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.

• Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.

• Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.

• Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process

• Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

What's in it for you?

• Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.

• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.

• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.

• Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.

• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

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About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self