Customer Support Consultant

About us:

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.

It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

• Customer satisfaction
• Average resolution time
• Completing tickets within SLA
• % of Calls serviced

The key responsibilities of the role:

• Providing friendly and efficient first level support to clients
• Providing customized reporting and data in line with client requirements
• Building strong internal and external relationships with all stakeholders through professional courteous and timely interactions
• Delivering the best possible results for customers and ReadyTech
• Escalation of higher-level support items
• Identify more complex issues e.g. Bugs, Product improvement/suggestions
• Providing support with Portal and Customer Center queries
• Assist with the processing and maintenance of documentation relating service activities
• Input and maintain data records to track data, organize and support communications to internal and external stakeholders

The key requirements for the role:

• Good analytical and problem-solving skills
• Excellent communication skills with a customer service focus
• Demonstrate a high level of relevant computer literacy skills
• High attention to detail
• Have the ability to prioritise workload and multi-task
• Ability to meet deadlines and follow directions
• Outstanding administrative and organizational skills
• Negotiation and objection handling skills
• Can-do attitude
• Strong computer literacy plus working knowledge of Microsoft Office Suite
• Experience in customer focused role

Why you should become a ReadyTecher:

• A day off for your birthday- hip hip hooray
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers

Full-time

Job no: ITAM50572

Location: Melbourne, Sydney, Perth

Closing Date: Friday, 31 October 2025