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Concierge Supervisor

2 weeks ago

Melbourne, Australia Executive Security Solutions PTY LTD Full time

**About ESS**

Executive Security Solutions (ESS) is a dynamic security company with a fresh approach to customer service and security, specialising in providing tailor-made solutions designed to meet each client’s individual needs.

ESS was established in 2006 and is one of Australia’s fastest growing security companies with a national infrastructure and all-encompassing service delivery model.

**About the Role**

The focus of this role is to lead your team in delivering industry leading concierge services to tenants and owners across 7 commercial buildings in the Melbourne CBD. Our concierge act as the face of the building and provide a professional service.

This role also includes assisting the Asset Managers to maintain the site and providing exceptional service experiences for all tenants.

**Responsibilities**
- Lead the team to provide exceptional concierge services
- Assist the team in handling inquiries and concerns in an efficient manner
- Manage all daily operational requirements
- Maintain a high presence across all buildings and assist in peak periods as required
- Liaise with internal and external stakeholders on a daily basis
- Be pro-active in your approach to the job and work within the specific standards and procedures
- Provide innovative and cost-effective solutions to issues
- Maintain and implement training programs for staff
- Emergency management including fulfilling the role as chief warden
- Prepare work schedules and rosters
- Operational reporting

**About you**

If you are driven by the opportunity to lead a team and provide industry leading customer service and security, then we want to hear from you.

The position of Concierge Supervisor requires organisational, leadership, customer service and management skills ensuring operational efficiency and effectiveness is always maintained.

**Ideally you will have**:

- 2 years’ experience as a Concierge Team Leader/Supervisor preferably from a 4-5-star international hotel
- Personal belief in customer service and quality
- High standard of personal presentation
- Outgoing and people minded
- High attention to detail
- Excellent organisational skills
- Possess good organisational and leadership skills
- Outstanding communication and interpersonal abilities
- Knowledge of EWIS, CCTV and Access Control systems

**Benefits**
- Attractive salary package
- Free parking
- Ongoing learning and development program
- Reward and Recognition Program

ESS is committed to developing our people to ensure they succeed and take pride in the important work that they do.

Executive Security Solutions (Protective Services) Pty Ltd │ License Number: 887-562-60s

**Salary**: $85,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- Shift work

Supplementary Pay:

- Penalty rates
- Signing bonus

Ability to commute/relocate:

- Melbourne City VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much notice do you need to give your current employer?
- Please advise your salary expectations?

**Experience**:

- Concierge Supervisor: 3 years (preferred)

Work Authorisation:

- Australia (preferred)