Concierge Supervisor

**Concierge Supervisor - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall**

One of Melbourne’s most iconic CBD arcades is fast transforming into a landmark retail and holiday destination. The redevelopment of "Melbourne Walk" Arcade will soon see IHG’s first Australian dual-branded hotel project. Nestled in the heart of Melbourne's vibrant CBD, this project combines the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.

Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

We are on the lookout for a charismatic and knowledgeable Bell Captain to join our two hotels. As a Bell Captain you will play a pivotal role in the arrival experience of our hotel guests. Sharing your stories and knowledge of our local neighbourhood to bring the Hotel Indigo brand alive and enhance the stay of our Holiday Inn guests.

**A little taste of your day-to-day**
- Assist Front Office Manager with preparing SOPs for the hotel concierge services
- Assist in the lobby to provide a warm welcome and a fond farewell to guests while anticipating any of their needs.
- Coordinate and fulfil guest needs by assisting with pre-arrival communication, transportation requirements, luggage storage and local recommendations
- Provide a high level of knowledgeable customer service to our guests answering a very broad range of questions about hotel services and Melbourne CBD
- You’ll support and guide porters and concierge staff, coordinate guest services, and step in to assist other departments when needed.

**What we need from you**
- Exceptional communication skills ability to build rapport with guests quickly
- Strong knowledge of Melbourne, able to provide personalised recommendations and tell the incredible stories of our neighbourhood.
- Ability to multi-task in a busy, fast-paced environment.
- Previous experience working in Hotel Front Office or Concierge role in Melbourne CBD.
- A positive and proactive attitude
- Ongoing availability to work rostered across 7 days a week including mornings, afternoons, evenings, weekends and public holidays
- Full working rights in Australia without restrictions.

**What you can expect from us**

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life - including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.