Administration & Customer Care assistant

2 weeks ago

Rockhampton, Queensland, Australia Private Advertiser Full time $40,000 - $60,000 per year

PacPlus is a well-established family-owned company, with a branch in Rockhampton and we strive to provide the best quality service to our customers, while maintaining a pleasant working environment for our staff.

We are looking for an Administrative & Customer Care assistant to join our friendly team in Rockhampton.

The role

In this position, your Administration & Customer Care duties, may include:

Assist customers in the showroom, with product selection & processing of sales

· Provides administrative support, product knowledge and customer service to the Sales Representatives for all branches and the Sales Manager

· Add new products/images to the website for customers to be able to purchase

· Following up daily with new customer account requests, via web or phone

· Effectively manages customer enquiries and requests for additional information, ensuring timely responses and resolutions

· Assists Accounts Receivable, when necessary, with sending weekly statements, credit card payments, customer account queries, setting up Cash on Delivery accounts and allocating direct deposit payments.

· Assisting the Warehouse Team with booking in freight transport/couriers

· Providing pricing, quotes and industry set ups for new and existing customers

· Data entry: customer pricing/adding customers to a Pricing Policy

· Updating customer templates to ensure Sales team have up to date product history for customers

· Creating order sheets based on customer's purchase history

· Setting up new customers in the online portal and adding an ordering template

· Creating new purchase orders to order stock

If you feel that you suit the role, we would be pleased to receive your application, together with your resumé and a short covering letter, setting out how you suit the role requirements.

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