Clinical Manager

Clinical Manager – Torquay

We are seeking a Clinical Manager to ensure eQuality Support delivers safe, consistent, and high-quality services aligned with NDIS Practice Standards and our person-centred approach.

About the role

The successful candidate will provide clinical support oversight and guidance to staff, supporting evidence-based practice, professional development, and collaboration across teams. The role connects clinical thinking with everyday disability service delivery — helping ensure our systems, decisions, and supports maintain the wellbeing, dignity, and independence of the people we support.

The Clinical Manager partners with operational leaders to identify risk, strengthen quality, and champion continual improvement across all areas of practice. This role is supported by regional Clinical Coordinators in assessing and coordinating timely clinical support to be provided by Disability Support Workers (DSWs) to clients by overseeing daily activities, developing related policies and procedures, implementing annual DSW learning and development, and liaising collaborating with external allied health professionals.

What you will be doing

At a high level you will be:

• Promote a 'Just' quality, compliance and safety culture and contributing to capability uplift.
• Working with the Clinical Coordinators, implement the clinical governance framework as part of eQuality Support's Disability Support Service Delivery Model
• Supported by the Clinical Coordinators, report clinical support quality & safety performance and risks to the Executive.
• Collaborate with clients and stakeholders to understand and clarify complex clinical needs
• Operate in a collaborative and consultative manner with clients, their families, medical practitioners, allied health professionals, DSWs, and the wider Client Service team.
• Ensuring client's clinical support plans are being delivered by the DSW workforce in relation to High Intensity Supports, Medications, a Client's Medical needs, and changes to their plans.
• Manage clinical support procedures and policies, and lead their continuous improvements
• Deliver an annual training program to strengthen the clinical support competence of DSWs.
• Ensure all newly appointed DSWs are appropriately inducted and orientated in client's medicinal needs.
• Consult with health professionals to seek advice and clarity around achieving optimal client outcomes by enabling and supporting DSWs.
• Coordinate and ensure completion of clients' clinical assessments, treatment, and support plans.
• Ensure accurate documentation and initiating opportunities to improve client outcomes

About You

You are an experienced RN with 10+ years of experience. You excel in supporting leaders and are comfortable pivoting priorities to meet organisational needs. Your strong communication skills, attention to detail and commercial mindset enables you to confidently advise leaders, driving positive outcomes for both the organisation and its employees.

What you will bring:

Personal Attributes

• A friendly and approachable manner guided by values of integrity, honesty, and trust.
• Great discretion.
• Continuous self-improver and learner.
• Critical thinking with both an analytical and strategic mindset.
• Excellent attention to detail and a keen interest in ongoing process improvement.
• Ability to adapt and pivot between day-to-day tasks with longer term strategic projects.

Knowledge and experience

• Current AHPRA RN Nurse registration.
• Minimum 10 years clinical experience preferably in subacute services.
• Experience in clinical education – preferably certificate IV in workplace training or equivalent.
• Experience in implementing NDIS Practice Standards (desirable).
• Current Victorian driver's license and NDIS Workers Screening
• Exposure to clinical risk management would be an advantage

Join a collaborative, high-performing organisation where your contributions are truly valued. As part of a leading and innovative industry player, you'll be working with a talented and engaged Client Services team, making a real impact across the company. Your valued skillset will help shape the businesses continued growth journey, supporting an environment that fosters collaboration, innovation, and success.

How to Apply 

Applications close 06 October 2025. We will interview as applications come in so don't delay.

For any accessibility needs to be considered during the recruitment process or specific questions about this role, please contact

At eQuality Support, we embrace individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that's fair, inclusive and accessible. We encourage all suitable applicants to apply for this role.