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Senior ER Advisor
2 weeks ago
Company Description
UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At UP Education, we are on a mission: to elevate and empower students to unlock their potential. Known for our agility, and responsiveness to the changing world.
What sets us apart from other tertiary providers? It is, quite simply, our people. Our teams come from a wide range of educational and cultural backgrounds and offer a broad diversity of professional experience. But we all have one thing in common – we are all firm believers in the power of education to transform lives and they all have the drive to make a significant impact in the communities with which they work.
We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff.
To find out more about us, please visit
Job Description
This is a senior employee relations role with real impact. At our fastest growing entity, Acknowledge Education, you'll be at the centre of managing sensitive workplace issues, coaching leaders, and shaping the frameworks that strengthen both compliance and culture. Reporting to the Employee Relations Manager, you'll be the first point of escalation for ER matters—balancing risk, fairness, and pragmatism in every decision.
What You'll Be Doing
- Lead end-to-end management of complex ER cases and workplace investigations
- Prepare clear documentation including investigation reports and case summaries
- Provide pragmatic advice to leaders on ER matters, awards, and legislation
- Coach managers to build capability and confidence in handling workplace issues
- Contribute to policy development and the refinement of ER frameworks
- Partner with HR colleagues to support engagement, culture, and WHS initiatives
Qualifications
You're an experienced ER professional who can balance rigour with pragmatism. With strong knowledge of employment law and awards, you're confident managing complex, sensitive matters while maintaining fairness and discretion. Just as importantly, you know how to influence and coach others, building capability in leaders and contributing to a positive workplace culture.
- 5+ years' experience in employee/industrial relations, including complex case management
- Extensive workplace investigation experience with clear, thorough reporting
- Strong understanding of the Fair Work Act, modern awards, and employment legislation
- Excellent communication, influencing, and negotiation skills
- Proven ability to manage competing priorities with attention to detail and consistency
Additional Information
- Fast-growing Business: Private equity backed business known for its growth and agility.
- Be part of a forward-thinking team that embraces innovation and continuous improvement
- Flexible working with a hybrid work environment.
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
