CHSP Service Coordinator

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance

• Health and wellbeing programs and more

• Ongoing training and development to keep your skills growing.

• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

ABOUT THE ROLE

As the CHSP Service Coordinator, you will ensure the effective management of CHSP services to Amana Living's Home Care clients, their families, and carers. This role is offered on a full time fixed-term contract ending on the 18th of September 2026. It is working Monday - Friday

Key responsibilities:

• Ensuring coordination of services and level of client contact complies with CHSP & Amana Living guidelines, and where needed contact appropriate referrals to provide further support services.
• Acting as a first point of contact for all CHSP referrals within the designated geographical area from My Aged Care to Amana Living clients and their families.
• Supporting clients and their families to exercise informed choice about the care and services they receive.
• Providing safe and effective services, and support for daily living that meets the emotional, spiritual, and psychological wellbeing needs of clients.
• Coordinating effective personal and clinical care that is best practice, tailored to individual needs and optimises health and wellbeing.
• Contacting clients and conducting Health & Safety and environmental checks at the initial referral, and then annually.
• Providing telephone and face to face support of clients and carers within allocated geographical areas.
• Ensuring Community Support Workers work to the My Aged Care developed care plan.
• Maintaining and updating in a timely manner all client case notes and client files.
• Proactively working towards achieving and maintaining KPI's as set out for the designated geographical region.
• Responding to client complaints and concerns in a proactive and professional manner, investigating and resolving issues in a timely manner.
• Providing after hours on-call duties in accordance with the rostered schedule.
• Identifying, initiating, and coordinating quality improvement activities in relation to client care including quality audits to ensure compliance.

ABOUT YOU

In this role you will build strong, positive relationships with internal and external stakeholders, and apply your superior organisational, analytical, problem solving and time management skills across client relations and service coordination.

Essential Criteria:

• Previous Aged/Home Care experience desirable
• Tertiary qualifications of Certificate IV in Aged Care and/or Community Care.
• Previous experience as a Service Coordinator (or similar).
• Demonstrated ability to work well under pressure, multitask and meet deadlines, with a passion for delivering against targets.
• Exceptional customer service skills and interpersonal communication skills.
• Advanced analytical, organisational and time management skills.
• Proficient with MS Office programs and Client Management databases.
• Valid Police Clearance less than 6 months old (or provide a receipt at interview stage).
• Current C Class Driver's Licence and own vehicle.
• Proof of Covid-19 and Flu 2023 vaccinations

WHAT'S ON OFFER?

• Industry leading pay rates
• The ability to salary package up to $18,550 pa
• Award winning not-for-profit Employer of Choice
• Opportunities to study nationally accredited courses
• School holidays child care assistance
• Discounted private health insurance with HBF and Medibank Private

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.