Medical Imaging Booking Agent

2 weeks ago

Sydney, New South Wales, Australia Qscan Group Full time $104,000 - $130,878 per year
  • Join an organisation that grows our own - we invest in our people
  • Flexible work arrangements to suit your lifestyle & promote work-life balance.
  • Permanent full-time role

Join Our Team and Make a Difference in Patient Care
Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.

Qscan Group encompasses
Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging
. Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services.

About The Opportunity
We are growing our team based in
Goonellabah
in response to a high demand for our services. We are searching for dedicated
Full-Time
customer service professionals who go the extra mile to ensure our customers have a seamless experience.

The hours for this position are worked between 8:00am and 5:00pm, Monday to Friday (7.6 hour shifts).
Key Responsibilities

  • As the first point of contact, primarily over the phone for our customers, you will support patients and referrers to book appointments and answer general enquiries. Additionally, you will manage patient referrals from our website and referring practitioners.
  • High attention to detail and accuracy is a must to effectively book appointments to suit the customer needs and maximise efficiency across our clinics.
  • Ensure our patients are fully prepared for their services, providing them with all the necessary information, such as arrival time, preparation for their appointment, cost estimates etc. Maintain accurate patient records, facilitate pathology and previous imaging records to enable seamless patient experience

About You

  • You are customer focused driven, demonstrate empathy, care and compassion, as you find solutions for our customers, patients and referrers alike.
  • A strong communicator, confidently interact with patients, referrers and colleagues to achieve the best outcome.
  • You are tech savvy and can accurately work across our various systems. Experience with Radiology Information systems or Customer Management systems is a bonus.
  • Resilient, can work under pressure and adapt to change quickly. Contact centre or medical administration experience is highly regarded

Working For Qscan Group Offers You

  • A great team culture, where you will be supported to participate in personal and professional development programs.
  • Competitive remuneration package with additional employee discounts.
  • A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
  • Access to our Employee Assistance Program to enhance your health and well-being.
  • A range of employee benefits, such as paid parental leave and annual flu vaccinations.

If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team

  • Medical Receptionist/Patient Booking Agent

    1 week ago

    Sydney, New South Wales, Australia I-Med Full time

    Immerse yourself in the vibrant atmosphere of our Prince of Wales Hospital clinic, where we're currently seeking a talented and dedicated Medical Receptionist to become an integral part of our team. This is not just a job; it's an opportunity for a fulfilling long-term career.We are currently seeking a positive and passionate permanent part time Medical...

  • Medical Imaging Assistant

    1 week ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    **Date**:26 Feb 2025**Location**: Campbelltown, New South Wales, AU, 2560**Company**:Healius**Job reference**: #14671**Brand**:Lumus Imaging**Location**: Campbelltown**Work type**: Full Time (Permanent)**About us**Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and...

  • Medical Receptionist

    7 days ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    Join to apply for theMedical Receptionistrole atLumus ImagingJob reference:#17711Brand:Lumus ImagingLocation:KogarahWork type:Full Time (Permanent)OverviewAt Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.About UsLumus Imaging harnesses knowledge and expertise gained over the last 30 years with the empathy...

  • Medical Receptionist

    7 days ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    Join to apply for the Medical Receptionist role at Lumus ImagingJob reference: #17711Brand: Lumus ImagingLocation: KogarahWork type: Full Time (Permanent)OverviewAt Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.About UsLumus Imaging harnesses knowledge and expertise gained over the last 30 years with the...

  • Imaging Assistant

    1 week ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    **Date**:12 Jun 2025**Location**: Liverpool, New South Wales, AU, 2170**Company**:Healius**Job reference**: #16438**Brand**:Lumus Imaging**Location**: Liverpool**Work type**: Casual (Casual)**About us**At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.Lumus Imaging, harnesses all of the knowledge and...

  • Medical Secretary

    2 weeks ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    OverviewMedical Secretary role atLumus ImaginginMaroubra.Full Time (Permanent).Job reference: #17430.About UsAt Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.Lumus Imaging harnesses knowledge and expertise accumulated over the last 30 years and combines it with the empathy and care of our people.Our team...

  • Medical Secretary

    1 week ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    **Date**:12 Aug 2024**Location**: Campbelltown, New South Wales, AU, 2560**Company**:Healius**Job reference**: #11744**Brand**:Lumus Imaging**Location**: Campbelltown**Work type**: Full Time (Permanent)We are looking for a motivated and dedicated individual to join our team as a Medical Receptionist at Lumus Imaging Campbelltown.As the first point of contact...

  • Medical Secretary

    2 weeks ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    OverviewMedical Secretary role at Lumus Imaging in Maroubra. Full Time (Permanent). Job reference: #17430.About UsAt Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imaging harnesses knowledge and expertise accumulated over the last 30 years and combines it with the empathy and care of our people. Our...

  • Medical Secretary

    2 weeks ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    OverviewMedical Secretary role at Lumus Imaging in Maroubra. Full Time (Permanent). Job reference: #17430.About UsAt Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imaging harnesses knowledge and expertise accumulated over the last 30 years and combines it with the empathy and care of our people. Our...

  • Medical Secretary

    1 week ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    **Date**:22 Jan 2025**Location**: Campbelltown, New South Wales, AU, 2560**Company**:Healius**Job reference**: #14003**Brand**:Lumus Imaging**Location**: Campbelltown**Work type**: Full Time (Permanent)We are excited to invite a motivated and customer-focused individual to join our dynamic healthcare team at Lumus Imaging Campbelltown. This is a **permanent,...