Operations Manager

• Flexible working arrangements, including 9-day fortnight
• Above award salary and salary packaging options
• Help make a positive impact on people's lives
• Location – Maroochydore & Noosa

About Us

Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

We currently have an opportunity for a passionate individual to join our team as Operations Manager within our Transition to Work contract.

The Role - A Day in the Life of a Operations Manager

As a Operations Manager you will be responsible for overseeing operations of an Employment Region (ER) to achieve the successful delivery of the Transition to Work (TtW) DEED. The role will also include managing staff and resources to achieve operational budgets and ETC's agreed targets as set by the Department of Education, Skills & Employment (DESE).

Your Key Responsibilities will include:

• Develop, implement, monitor and maintain efficient and effective administrative systems to ensure compliance with the contracts is managed within an ER
• Assist the Regional Manager to develop and implement strategies and generate partnerships to enhance employment and education opportunities for TtW clients within an ER
• Monitoring and achieving KPI's and financial budgets
• Strong performance management of staff and implementing plans for underperforming staff
• Manage adequate operational staffing levels at all times whilst balancing effective leave liability
• Ensure that procedures are managed in accordance with organisational policy and that the delivery of the TtW contract within the region is managed in accordance with contractual requirements
• Ensure behaviours align with ETC's core values and strive for continuous improvement

Criteria for Success

• Demonstrated operational management experience within Employment Services or youth related sectors
• Demonstrated ability to successfully manage contracts to achieve business outcomes
• Demonstrated innovation and initiative skills in problem solving and achieving objectives
• Highly developed communication skills (interpersonal, liaison, negotiating) with individuals and groups
• A passion for helping others
• A current, clear National Police Check
• A current Working With Children Check / QLD Blue Card

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;

• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Innovative staff reward and recognition program including paid days off
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you're interested a rewarding career where you can enrich and change people's lives, we want to hear from you

How to Apply

Click the "Apply Now" button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal and complete the online application form.

Applications must be submitted through ETC's recruitment portal to be considered for the role therefore emailed applications will not be accepted.

Applications close:

Monday 9th June 2025 at 11:59pm

Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.

More information

For more information about this role, please contact Alison Henschell - Regional Manager via email ***************

For more information about ETC please visit

Our Culture

We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.

ETC is committed to providing a safe environment in which children's rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

We are committed to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email *************** and we will work with you to meet your specific needs.

Our Ref: 25105