Clinical Administration Lead

2 days ago

Heatherton, Australia Access Telehealth Full time

**About Us**

Access Telehealth is a healthcare organisation built by medical professionals to enhance health outcomes for communities across Australia. Through our aged care division, **Access Aged Care**, we partner with Residential Aged Care Facilities to deliver comprehensive virtual care models, including services from GPs, nurses, geriatricians, and allied health providers.

Our care model improves clinical outcomes by combining smart systems, streamlined operations, and expert teams to ensure every resident receives timely, high-quality care — regardless of location.

**The Opportunity**

We're seeking a proactive, organised, and experienced **Clinical Administration Lead** to oversee the day-to-day administrative functions that support our national aged care services.

This is a newly created leadership role, reporting to the **Executive GM of Clinical & Customer Strategy**, and is critical to ensuring the delivery of seamless clinical operations — from clinician onboarding and credentialing to workflow oversight and project support.

**Key Responsibilities**
- Lead daily clinical admin operations alongside the Practice Management team.
- Oversee onboarding, credentialing, rostering, and regulatory compliance for our national clinician workforce.
- Implement and maintain systems for documentation, Medicare records, AHPRA, CPD, training, and insurance compliance.
- Drive process improvement initiatives and support workflow automation in collaboration with tech and ops teams.
- Provide strategic support on workforce scaling, service model enhancements, and data reporting.

**What You’ll Bring**

Demonstrated experience in healthcare or clinical administration (general practice, aged care, or similar).

Strong leadership and coordination skills across multi-disciplinary teams.

Hands-on experience in clinician onboarding, rostering, and compliance management.

Confidence with digital tools (Microsoft 365, CRM/HRIS systems, telehealth platforms).

Excellent communication and documentation skills.

Understanding of Medicare processes and medical credentialing is highly regarded.

**Desirable (but not essential)**:

- Experience as a Practice Manager, Team Lead, Registered Nurse, or Senior Administrator in a clinical setting.
- Qualifications in health administration, business operations, or practice management.
- Previous work with GPs or specialist clinicians.

**Our Values**

At Access Telehealth, we live our values every day:
**Connecting & Caring** - We build relationships with empathy and integrity.

**Access Through Teamwork** - We collaborate to deliver outcomes.

**Results** - We are outcome-focused, data-informed, and quality-driven.

**Empowerment** - We lead with initiative and support others to thrive.

**Why Join Us?**
- A values-led organisation making a real impact in aged care
- A dynamic, collaborative and flexible work environment
- Opportunity to contribute to national-scale innovation in healthcare delivery
- Work closely with senior clinical and executive leaders

**Ready to lead with impact?**

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