Care Coordinator/Disability Case Manager

WHO WE ARE

We support people with disability of all ages and needs in their homes and the community with quality services. We are on a mission; to create a world where disability is no longer an obstacle that stops someone from achieving their life goals and making a positive contribution to their community. We inclusive organisation that encourages diversity and unique individuality. We pride ourselves on providing a friendly work environment that promotes growth and self-development for the industry leaders of tomorrow.

ABOUT YOU

You are a passionate, hardworking, and energetic individual who loves helping people with disability. As a professional, you have a curious mind and welcome the challenges that come with learning and growing. Above all, you are career-oriented individual that is looking for long term opportunity where you are encouraged and rewarded for taking on big responsibilities. Simply put, you are future leader that is willing to work their way to the top.

ABOUT THE JOB

We have a rare opportunity for a talented individual to work across many facets of the business. This role will give you a holistic experience of business operations, including Client Management, Human Resourcing and Quality Assurance. No two days will be the same and you will have plenty of opportunities to develop diverse set of skills that will perfectly position you to become one of our leaders in the future. This role will give the opportunity to directly work with Management and gain valuable skills and mentoring to take your career to the next level.

RESPONSIBILITIES AND DUTIES

Meeting and Assessing Clients

• Talk to clients to understand their problems, needs, and goals.
• Check what kind of help they need, like health, housing, or emotional support

Making Personalized Plans

• Create care or support plans that fit each client's needs and wishes.
• Work with clients, their families, and others they choose to design these plans.
• Set realistic goals that help clients stay independent and healthy.

Organizing Help and Services

• Match clients with carers or staff and set up schedules.
• Connect clients to doctors, nurses, or other experts for ongoing care.
• Refer clients to agencies or programs that can give extra help, like training or emergency supplies (e.g., food vouchers).

Managing Money and Resources

• Build and watch client budgets to make sure they get the most out of services, following rules like the Home Care Package program.
• Help clients understand and use the aged care system or other support options.
• Find and use equipment or aids that clients need.

Delivering and Checking Services

• Provide both medical and everyday support to get the best results for clients.
• Make sure services are safe, on time, and good quality.
• Watch how clients are doing and report on their progress.

Solving Problems

• Act fast when there's an issue, complaint, or emergency, like a health crisis or housing problem.
• Suggest fixes, like medical help or mental health support, when needed.

Keeping Records

• Write down accurate details about clients and follow all rules and policies.
• Update files to show changes in clients' needs or plans.

Working with Others

• Talk to community groups, welfare agencies, or businesses to solve local issues and share resources.
• Team up with the community team to keep services great.
• Speak up for clients and negotiate with families, guardians, or professionals to support their wellbeing.

Supporting Independence and Community

• Help clients learn life skills to live on their own.
• Encourage clients and families to join community activities for a healthy, active life.
• Coordinate things like transport to appointments or food delivery programs.

Leading and Training the Team

• Guide and train carers or staff to do their jobs well.
• Check on community carers to make sure they're helping clients properly.

Growing Skills

• Keep learning new things and improving skills to do the job better.

Promoting Fairness and Wellbeing

• Support the public good by making sure the justice system and community services work fairly.
• Raise awareness about resources and help groups that need extra support connect with the community.

Planning for Recovery and Goals

• Help clients and families set goals and recover, especially with mental health or after hospital stays.
• Plan and find education or training programs that fit their needs.

Handling Community Needs

• Look at what the community needs—like health, housing, or jobs—and find resources to help.
• Lead projects to fix local problems, like recreation or welfare issues.

Writing Reports and Requests

• Prepare reports or funding requests for government or other groups to get more help for clients.

SKILLS & EXPERIENCE

• A minimum higher degree qualification in marketing, business or relevant human services or experience deemed to be the equivalent

• SOUND UNDERSTANDING OF THE NDIS and Disability industry

• MINIMUM 2 years of experience working in a related role

• Human service industry experience (favourable)

• Experience in managing and continuously improving business administration processes

• Experience working managing field staff; including resource planning, rostering and managing client complaints.

• Experience in identifying, growing, and maintaining key stakeholder relationships which provide new or increased business opportunity

• Demonstrated ability to deliver results – drives and delivers performance against a set of goals.

• Well-developed negotiation, problem solving, written and verbal communication skills.

WHY YOU SHOULD JOIN US

We are an inclusive team, with loads of opportunity to grow and advance with a new, up and coming organisation. The role will see the successful applicant enjoy a great working environment, flexible hours and an industry leading salary package– depending on experience and skill set. Experience in NDIS is preferred.

Job Types: Full-time

Salary Package: $80,000 - $90,000 per annum

Benefits:

• Professional Growth: Excellent career development and training opportunities, including ongoing professional development and support to expand your expertise.
• Supportive Environment: Secure, full-time position in a collaborative and growth-oriented environment that values your contributions.
• Positive Culture: Join a team with a strong commitment to excellence, innovation, and making a real difference in the lives of individuals with disabilities.
• Impactful Work: Opportunity to apply your social work, psychology, or social science skills to support participants in achieving their goals and enhancing their quality of life.

Schedule:

• 8-hour shift per week)
• Monday to Friday

Work Location: In person/Hybrid

Licence/Certification:

• Valid Australian Driver Licence (Required)
• Victorian Working with Children Check (Required)
• NDIS Worker Screening Check (Required)
• Valid Australian Police Check Certificate (Required)
• Right to Work in Australia

If you are passionate about providing high-quality support and have experience working with dementia and other complex disabilities., we would love to have you join our team