Case Manager

• Full-time Maximum Term position available to 30 June 2026 based at our Dallas site
• Provide case management to humanitarian entrants
• Annual salary is $70, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Employee Discount Program (Flare)
• Employee Assistance Program (EAP)
• Annual Leave Loading of 17.5%
• Flexible Working Arrangements where it meets operational requirements

About the role

We are seeking applications from an experienced Case Manager to join our Dallas team. If successful, you will work collaboratively with your team, clients and relevant stakeholders to provide holistic, strengths-based case management, information and referral services to Humanitarian Settlement Program (HSP) clients. You will coordinate the implementation of case management plans, and play a vital role in ensuring clients have access to all required services to achieve their settlement outcomes, whilst providing effective case management to clients from a culturally and linguistically diverse (CALD) background.

To be considered for these positions, you will be able to demonstrate the following key selection criteria:

• A Diploma in Community Services (Case Management) or a relevant qualification with units related to case management or working with vulnerable people
• A current valid Working with Children Check (Employee) for Victoria
• A current valid Driver's Licence for Victoria
• Experience in providing effective case management to clients from CALD background in the areas of settlement, community detention, asylum seeker programs, community health or related area in the context of new and emerging refugee communities
• Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers
• Demonstrated ability to apply the Strengths Based Model in practice with clients
• Excellent time management skills and experience meeting reporting requirements
• Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
• Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals
• Excellent written communication, report writing and word processing skills
• Good organisational skills, including the ability to prioritise work and meet deadlines
• Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e- mail and other online products
• 2+ years' experience in case management with the human service sector in Australia is desirable

To apply for these positions please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for these positions will be accepted up to 6 pm on Friday 26 September 2025, however interviews and other selection processes may commence as suitable applications are received.

About us

AMES Australia is a statutory authority, which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights