Current jobs related to IT Service Operations Analyst - Brisbane, Queensland - ASIC

  • Service Desk Analyst

    1 week ago

    Brisbane, Queensland, Australia OneStop IT Talents Full time $60,000 - $90,000 per year

    An exciting 12-month fixed-term opportunity has opened with our client, a leading name in the insurance industry, for a Service Desk Analyst to join their supportive team.We are looking for motivated and dedicated professionals who demonstrate a strong sense of personal accountability.This is a hybrid position, requiring 4 days in the office and 1 day from...

  • Service Desk Analyst

    1 day ago

    Brisbane, Queensland, Australia Brennan IT Full time $60,000 - $90,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Technical Business Analyst

    6 days ago

    Brisbane, Queensland, Australia Exclaim IT Full time $80,000 - $120,000 per year

    OverviewOur client is in the remediation and optimisation phase of a major Payroll uplift program. They're looking for a Technical Business Analyst with strong data skills to deep-dive into payroll data, identify gaps, and support compliance and efficiency improvements.You'll be working with Aurion Payroll (experience ideal, but supported by SMEs) and play a...

  • Operational Analyst

    1 week ago

    Brisbane, Queensland, Australia AUSIEX Full time $60,000 - $90,000 per year

    We are AUSIEXWith over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we're AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we've used our deep, local expertise to deliver solutions that seamlessly...

  • ICT Business Analyst

    6 days ago

    Brisbane, Queensland, Australia Radeous IT Services Full time $90,000 - $120,000 per year

    About UsRadeous IT Services Pty Ltd is a dynamic Australian IT solutions provider based in Brisbane. We specialise in IT consulting, datacentre lifecycle management, Cloudflare implementation, IT software renewals, and high-performance computing (HPC) solutions tailored to sectors such as Mining, Exploration, and Engineering. Our mission is to deliver...

  • Senior Business Analyst

    3 days ago

    Brisbane, Queensland, Australia Latitude IT Full time $80,000 - $120,000 per year

    Location:Canberra or Brisbane (Hybrid – 2–3 days in office)Contract:6 months + 6-month extensionStart Date:December 2025Clearance:Must have BaselineAbout the RoleWe're seeking an experienced Senior Business Analyst to support the design and implementation of a new Program and Project Management and Reporting Tool.This role will be central to defining the...

  • Senior Business Analyst

    3 days ago

    Brisbane, Queensland, Australia IT Alliance Australia Full time $80,000 - $120,000 per year

    One of our Clients is seeking to engageSenior Business AnalystatCanberra and Brisbanelocation.Role:Senior Business AnalystLocation of work: Canberra, ACT / Brisbane, QLDLength of contract: 06 months + 06 months of extensionSecurity clearance: Australian CitizenThe BA will:• Review current project management processes, reporting, and frameworks.• Engage...

  • Investigative Computer Analyst

    3 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time $80,000 - $120,000 per year

    As an Investigative Computer Analyst in the Queensland Police Service Electronic Evidence Unit (EEU), you'll play a crucial role in solving serious crime across the state. You will help uncover key digital evidence in major investigations, whether it's examining seized mobile devices, computers and vehicles or giving expert evidence in court, your work will...

  • Senior Test Analyst

    1 week ago

    Brisbane, Queensland, Australia Exclaim IT Full time

    About the roleAn exciting opportunity has arisen for a Senior Test Analyst to join a large, dynamic ICT project team. In this role, you will support the Test Lead in the delivery of high-quality testing outcomes across complex, custom-built software applications.You will be responsible for both manual and automation testing activities across mobile platforms...

  • Dynamics Developer

    2 weeks ago

    Brisbane, Queensland, Australia Exclaim IT Full time $120,000 - $180,000 per year

    Overview.Our client — a well-established and forward-thinking organisation — is seeking an experienced D365 CE Analyst Engineer to join their high-performing Technology team. This role is ideal for a technically strong professional who enjoys solving complex problems, driving best practices, and delivering impactful solutions across Microsoft Dynamics...

IT Service Operations Analyst

2 weeks ago

Brisbane, Queensland, Australia ASIC Full time $78,720 - $82,542 per year

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.

  • Sydney and Brisbane locations
  • From $78,720 - $82,842 (depending on experience % superannuation
  • 12 Month Fixed Term Contract
  • Applications will close at 11:59pm AEDT on Tuesday, 28 October 2025

The team
Information Technology Services
delivers diverse IT facilities and support to ASIC, driving major technology projects in virtualisation, data analytics, mobility, and cloud to enhance operations. The Oracle Systems Team develops, maintains, and supports key Registry Applications, including SOA and middleware, ensuring continuous improvement and stability across development, testing, and implementation.

The role
As an
IT Service Operations Analyst,
you will be working as the primary contact for ASIC staff who require support for technology related issues and. This is an excellent opportunity to grow your career with ASIC.

Your Responsibilities Will Include

  • Provide telephone and email support to ASIC staff.
  • Effectively communicate with empathy during periods of stress and high pressure.
  • Provide ASIC staff with timely, effective assistance on a broad range of technology.
  • Aim to solve customer's problems by using known troubleshooting approaches to identify a resolution as quickly as possible.
  • Monitor and manage incoming work to drive positive customer outcomes within agreed service standards.
  • Document customer issues and the resolution in our customer management system.
  • Create and regularly review existing procedural documents for accuracy and relevance to solving customer issues.
  • Escalate issues to the IT Customer Experience Team Leader to get traction on queries that are not progressing in a timely manner.

About You
Ideal Skills and Experience:

  • Two years customer service experience with a commitment to finding ways to improve daily activities. Experience in responding, recording, and resolving customer queries within a structure and in a timely manner.
  • Demonstrated written and oral communication skills that show empathy and compassion times of high pressure and stress.
  • Ability to approach problem solving with logic and sensibility.
  • An analytical aptitude that understands business critical issues and when to employ an escalation process.
  • A passion for learning new processes and technology.
  • The ability to work independently and be accountable for outcomes delivered.
  • Experience providing customer service in a remote capacity, with the ability to quickly understand the person's situation.
  • An understanding of Information Technology Infrastructure Library (ITIL) framework.
  • An understanding of financial services organisations.
  • Experience with a broad range of technology including: Windows 11 laptops and desktops, Virtualised desktops, Virtualised servers (VMWare / Hyper-V), Cloud technology (AZURE / AWS / GCP), Networking technology, Printing infrastructure, Windows Server, Active Directory knowledge, Microsoft 365 knowledge.

View the position description for more information or click 'apply' to start your application.
Applications will close at 11:59pm
AEDT
on Tuesday, 28 October 2025
About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.

We Offer a Range Of Employee Benefits Including

  • Attractive superannuation
  • Additional leave entitlements
  • Hybrid work-from home options
  • Flexible work arrangements
  • Assistance for study and professional development

Click here to view ASIC's salary and benefits guide.

To read more about ASIC, you can visit our website or review our Corporate Plan.

To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.