Process Manager

Job no: WWREQ0031511

Employment type: Full Time

Location: Canberra

Categories: Service Management

About The Role

We're seeking a proactive and influential Process Manager to join our team at one of our Federal Government customer accounts in Civic, Canberra. This permanent, business hours role offers hybrid or flexible work arrangements, with the option to split time between the office and working from home.

Holding key responsibilities in establishing, overseeing, and ensuring the efficient execution of the overall service management process environment, you will work in close collaboration with the Kinetic IT crew and customer stakeholders to drive operational excellence in areas such as Incident, Change and Problem practices.

Confidence and influential skills are essential for this role, as you'll be responsible for embedding service management process updates and change, and introducing new ways of working across both the internal team and stakeholder environment.

Keen to get involved? You'll just need the following:

• Proven experience in managing and governing key ITIL processes, with expertise in effectively leading and coordinating incident bridge calls to ensure diagnosis, containment, and resolution of service disruptions.
• Possesses leadership traits and motivational qualities, to bring focus to inspire teams, foster a positive and high-performing culture, and drive collective achievements.
• Experience in managing and optimising ESM processes, including the design, continuous improvement, and practical integration of new or updated practices across operational teams to enhance efficiency and service delivery.
• Strong capability in documentation and clear written communication, adept at creating process guides, work instructions, and procedural documents for a diverse audience.
• A collaborative approach to contributing to organisational knowledge, openness to mentoring team members - sharing expertise, and diligently applying lessons learned to continuously improve service management and crew practices.

If you're passionate about transforming processes into efficient, well-run operations and are ready for an influential position, we encourage you to apply

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal 'Opportunity Marketplace' careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to

You can learn more about our culture and crew online at

Advertised: 01 Oct 2025 AUS Eastern Standard Time

Applications close: 30 Oct 2025 AUS Eastern Daylight Time