Program Manager

Company Description

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We are seeking an experienced Program Manager to coordinate the delivery of multiple related projects and other change initiatives within a complex federal environment. This role requires strong leadership, stakeholder engagement, and program governance skills to ensure successful delivery of outcomes that align with strategic objectives.

The Program Manager will lead and oversee the delivery of project outputs using the Managing Successful Programmes (MSP) methodology, ensuring that all work is delivered to agreed budgets, schedules, quality standards, and desired outcomes. You will be responsible for managing multiple concurrent projects, coordinating teams, and ensuring alignment with overarching program objectives.

A critical part of this role involves building and maintaining strong relationships with vendors, technical teams, and business stakeholders. You will collaborate closely with internal IT staff, executive leaders, and external partners to manage expectations, resolve issues, and deliver high-quality program outcomes.

You will direct multidisciplinary teams to deliver defined work packages, monitor program risks, dependencies, and issues, and ensure effective governance across all streams. The role includes developing and maintaining comprehensive program documentation in line with MSP and PRINCE2 standards, ensuring all artefacts and reports meet compliance and audit requirements.

In addition, the Program Manager will drive continuous improvement by contributing to the enhancement of the organisation's program management frameworks and practices. You will also be expected to mentor and coach team members, fostering a collaborative culture that promotes knowledge transfer, capability uplift, and accountability.

Finally, you will ensure that all program documentation, communications, and records are maintained in accordance with agency governance and security requirements, while maintaining professionalism and discretion in a sensitive and high-profile environment.

Qualifications

• Proven experience leading large, complex programs within government or enterprise ICT environments.
• Strong knowledge of program management methodologies (MSP, PRINCE2, PMBOK).
• Excellent communication, leadership, and stakeholder management skills.
• Demonstrated ability to manage budgets, risks, and benefits realisation across concurrent workstreams.
• Experience working in secure or regulated environments (e.g. Defence, Federal Government) is highly desirable.
• Commitment to ongoing professional development and maintaining currency in ICT program management practices.

Additional Information

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Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks